Property Process Analyst

Responsibilities

• Analyze and document existing end-to-end processes across property insurance operational areas (underwriting, policy servicing, claims, loss control, etc.).
• Map current and future-state workflows, identify pain points, redundancies, or gaps, and recommend practical improvements.
• Support process standardization and optimization efforts in partnership with business leads, subject matter experts, and project teams.
• Affiliate in process changes, including developing new procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core operational activities.
• Participate in process design/redesign workshops; collect business requirements and improvement ideas.
• Track and report on process performance metrics and KPIs, supporting management’s oversight of process effectiveness.
• Perform root-cause analysis on process-related issues and help develop corrective action plans.
• Support regulatory, compliance, and audit readiness by ensuring documented processes adhere to internal and external standards.
• Collaborate with IT, operations, and analytics teams to support process automation and systems integration initiatives.
• Act as a process resource for operational projects, strategic initiatives, and process governance activities as assigned by the COO.

Qualifications

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of experience in process analysis, process improvement, or business analysis; experience in insurance or property/casualty industry strongly preferred.
• Familiarity with business process mapping and documentation tools (e.g., Visio, Lucidchart, Blueworks Live) required.
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Proven analytical, organizational, and problem-solving skills; strong attention to detail.
• Excellent written and verbal communication skills; ability to work effectively across business units.
• Strong interpersonal and facilitation skills; comfortable collaborating in team settings and working with multiple stakeholders.
• Results-driven, adaptable, and proactive in supporting process optimization goals.
• High standards of professional ethics, integrity, and confidentiality.