Property Operations Trainer
About the role
Onboarding Training And Execution Lead structured onboarding training for new leasing and maintenance team members
Ensure consistent onboarding experience across all properties and roles
Partner with Regional and Community Managers to support onboarding readiness and execution
Maintain onboarding schedules, materials, and completion tracking.
Tactical Training Development And Delivery
Develop and execute training for operational processes, including leasing workflows, maintenance procedures, and system usage
Support rollout of new processes, system updates, and operational changes through targeted training initiatives
Create clear, practical training materials that align with Standards of Excellence and real-world application
Deliver training through in-person, virtual, and self-paced formats.
Process Implementation Support
Act as a key partner in implementing new or updated operational processes across the portfolio
Translate process changes into structured training programs and supporting materials
Ensure teams understand not just the “how” but the “why” behind process changes
Reinforce adoption through follow-up training and support.
Training Validation And Competency Testing
Develop and administer assessments to validate training comprehension and competency
Track and report on training completion, testing results, and knowledge gaps
Ensure all required training is completed and documented accurately
Hold teams accountable to training expectations in partnership with operations leadership.
Refresher And Annual Training
Develop and deliver ongoing refresher training to reinforce standards and address recurring gaps
Manage required annual training programs for operational compliance and consistency
Continuously evaluate training needs based on performance trends and audit results.
Performance Monitoring And Continuous Improvement
Analyze training outcomes, audit results, and operational performance to identify improvement opportunities
Adjust training content and delivery methods based on effectiveness and feedback
Partner with BPO and Operations to continuously improve process clarity and training impact.
Operational Alignment And Collaboration
Partner closely with the Director of Operations, Regional Support Manager, and field leadership
Align training priorities with operational needs and business initiatives
Serve as a bridge between process development and field execution
General Responsibilities
Perform other duties as assigned
Maintain organization and documentation of all training materials and records
Demonstrate punctual and regular attendance
Support a culture of accountability, consistency, and operational excellence
Qualifications
3–5+ years of experience in training, property management, sales, operations, or a related field
Bachelor's degree in business, education, or a similar discipline preferred
Skills
Passionate about developing and delivering engaging, structured training programs that drive employee success and operational consistency
Strong facilitation skills and can confidently train and coach individuals across a variety of learning formats and experience levels
Solid understanding of property management operations, sales processes, or multi-site business environments and can translate complex workflows into practical, easy-to-understand training
Adaptable problem-solvers who proactively identify knowledge gaps, recommend solutions, and adjust quickly to changing business needs
Experience with AppFolio or similar property management software platforms and are comfortable learning and training others on new systems and processes
Enjoy building relationships, influencing positive change, and supporting the growth and development of teams across multiple locations.
Culture & Total Rewards Approach
Why Join Enclave?
Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners
Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions
Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing
Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.
Total Rewards Approach
Salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry.
Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.
At Enclave, we’re proud to offer a comprehensive benefits package that supports your personal well-being, professional growth, and financial future.
Financial Wellbeing: Competitive pay with ongoing performance review
Role specific bonus potential and/or commission programs
401(k) with company match
Various supplemental insurance options
Employee referral program
Health & Wellness: Medical, dental & vision plans
Company-paid life & disability insurance
Health Savings Accounts (HSA) with employer contribution
Dependent Care Flexible Spending Accounts (FSA)
Mental health resources & employee assistance programs
Paid bereavement & parental leave program
Paid Time Off (PTO) plans, paid holiday and volunteer programs
Career & Culture
Tuition reimbursement and leadership development opportunities
Team-building and community engagement opportunities
Employee recognition programs
Supportive, values-driven work environment
Regular team member feedback surveys to drive workplace improvements
Equal Employment Opportunity
Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.