Property Operations Trainer

About the role

Onboarding Training And Execution Lead structured onboarding training for new leasing and maintenance team members
Ensure consistent onboarding experience across all properties and roles
Partner with Regional and Community Managers to support onboarding readiness and execution
Maintain onboarding schedules, materials, and completion tracking.

Tactical Training Development And Delivery

Develop and execute training for operational processes, including leasing workflows, maintenance procedures, and system usage
Support rollout of new processes, system updates, and operational changes through targeted training initiatives
Create clear, practical training materials that align with Standards of Excellence and real-world application
Deliver training through in-person, virtual, and self-paced formats.

Process Implementation Support

Act as a key partner in implementing new or updated operational processes across the portfolio
Translate process changes into structured training programs and supporting materials
Ensure teams understand not just the “how” but the “why” behind process changes
Reinforce adoption through follow-up training and support.

Training Validation And Competency Testing

Develop and administer assessments to validate training comprehension and competency
Track and report on training completion, testing results, and knowledge gaps
Ensure all required training is completed and documented accurately
Hold teams accountable to training expectations in partnership with operations leadership.

Refresher And Annual Training

Develop and deliver ongoing refresher training to reinforce standards and address recurring gaps
Manage required annual training programs for operational compliance and consistency
Continuously evaluate training needs based on performance trends and audit results.

Performance Monitoring And Continuous Improvement

Analyze training outcomes, audit results, and operational performance to identify improvement opportunities
Adjust training content and delivery methods based on effectiveness and feedback
Partner with BPO and Operations to continuously improve process clarity and training impact.

Operational Alignment And Collaboration

Partner closely with the Director of Operations, Regional Support Manager, and field leadership
Align training priorities with operational needs and business initiatives
Serve as a bridge between process development and field execution

General Responsibilities

Perform other duties as assigned
Maintain organization and documentation of all training materials and records
Demonstrate punctual and regular attendance
Support a culture of accountability, consistency, and operational excellence

Qualifications

3–5+ years of experience in training, property management, sales, operations, or a related field
Bachelor's degree in business, education, or a similar discipline preferred

Skills

Passionate about developing and delivering engaging, structured training programs that drive employee success and operational consistency
Strong facilitation skills and can confidently train and coach individuals across a variety of learning formats and experience levels
Solid understanding of property management operations, sales processes, or multi-site business environments and can translate complex workflows into practical, easy-to-understand training
Adaptable problem-solvers who proactively identify knowledge gaps, recommend solutions, and adjust quickly to changing business needs
Experience with AppFolio or similar property management software platforms and are comfortable learning and training others on new systems and processes
Enjoy building relationships, influencing positive change, and supporting the growth and development of teams across multiple locations

Culture & Total Rewards Approach

Why Join Enclave?
Our collaborative and fun-loving culture encourages you to thrive both professionally and personally.
Our Core Values define what we say and do: Care For Each Other, Do The Honorable Thing, Be Empowered, Promote Innovation.

Total Rewards Approach

Competitive pay with ongoing performance review
Role specific bonus potential and/or commission programs
401(k) with company match
Various supplemental insurance options
Employee referral program
Health & Wellness
Medical, dental & vision plans
Company-paid life & disability insurance
Health Savings Accounts (HSA) with employer contribution
Dependent Care Flexible Spending Accounts (FSA)
Mental health resources & employee assistance programs
Paid bereavement & parental leave program
Paid Time Off (PTO) plans, paid holiday and volunteer programs
Career & Culture
Tuition reimbursement and leadership development opportunities
Team-building and community engagement opportunities
Employee recognition programs
Supportive, values-driven work environment