Property Operations Manager - Manzanita Square

About the role

The Property Operations Manager plays a pivotal role in enhancing the resident experience. This position involves developing and executing strategies for facilities operations and expense control, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The role requires close collaboration with university partners involved in leasing and residence life, and with internal support teams to address concerns and advocate for capital improvements that bolster property value.

Responsibilities

• Drive a continuously improving resident experience by providing direction to all property and facilities operations, ensuring they meet ACC standards.
• Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure the property has well-executed operations strategies in place, with timely and measurable action plans.
• Set goals with direct reports, conduct performance evaluations, and develop plans; collaborate with supervisor on succession planning and cross-training for operational flexibility.
• Oversee the Service Manager to ensure the property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations.
• Advocate for capital improvements as needed to maximize asset value.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at the property to align with operational goals; implement policies to increase a safe work environment for all employees.
• Ensure University partners are informed and supported as the go-to liaison; attend events as needed and handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support, to address concerns and clear roadblocks for teams.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Supervisory Responsibilities

• Carry out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train, and develop a team while managing workflow and prioritization of projects to ensure on-time execution and completion.

Ideal Candidate

The ideal candidate is an experienced leader in student or multi-family housing, or a related environment, who can support property operations, team development, and resident experience. This role includes coordinating across teams, supporting operational processes, and partnering with stakeholders to enhance property performance. Candidates should demonstrate strong communication and collaboration skills, with experience in operations and team leadership. While not all candidates will have full operational ownership experience, they should be ready to grow into broader property-level responsibility.

Qualifications

• 3 years of leadership experience in student or multi-family housing, or a similar industry.
• Bachelor’s degree in business or a relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability

Perks

• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program