Property Operations Manager - Manzanita Square

Job Responsibilities

• Drive a continuously improving resident experience by providing direction to all property and facilities operation, ensuring they are at ACC standard.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property has well executed operations strategies in place, with timely and measurable action plans.
• Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with supervisor on succession planning and cross-train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees.
• Maintain key control oversight, including key box access.
• Attend resident events as needed and resolve all escalated resident concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.

Qualifications

• 3 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills