Property Manager - West End Place

WPM is seeking a customer‑driven, forward‑thinking, self‑motivated and experienced Property Manager for a brand‑new lease‑up property in Lancaster, PA. The Property Manager will act as the heart of this community, leading a team of associates in the efficient operation of the residential community and partnering closely with the RPM and property ownership to meet operational and financial goals.

Responsibilities

• Supervises leasing processes for the community, ensuring that all documentation is executed and maintained according to procedures.
• Reviews rent decisions.
• Ensures that leasing staff comply with Fair Housing laws.
• Reviews renewals, creates retention strategies and executes plans to optimize occupancy.
• Initiates eviction proceedings by providing necessary documentation to Property Accountants.
• Conducts regular and routine property inspections, recording deficiencies and taking necessary remedial action within budget constraints.
• Manages the community budgets for prospective years.
• Manages property against budget throughout the year and accounts for variances.
• Markets the community, ensuring optimum curb appeal.
• Evaluates the competition and develops plans to reduce vacancies.
• Manages retention of community financial documents, including payroll records.
• Approves expenditures and invoice payment and processes them in a timely manner.
• Oversees community maintenance functions, working closely with maintenance staff to ensure quality unit turns and prompt resolution of resident maintenance requests or complaints.
• Maintains excellent relationships through responsive communication with residents to optimize confidence in the community as a clean, safe, and well‑maintained environment.
• Maintains professional relationships with associates, applicants, visitors, and representatives of other companies.
• Performs standard supervisory functions including hiring staff, assigning work, training, providing feedback, disciplining, developing, and terminating staff.
• Models company core values for staff and residents.
• Enforces company policies.
• Schedules direct reports to ensure coverage for routine maintenance, routine coverage, and emergency response.
• Prepares activity reports and management reporting to ensure investors/owners are fully briefed on community operation and financial measures.
• Performs other duties as assigned.

Requirements

• Demonstrated knowledge of residential property management through a successful track record.
• Demonstrated record of providing outstanding customer service.
• Ability to set clear performance objectives and support staff in achieving business goals.
• Demonstrated record of coaching direct reports and helping them achieve career goals.
• Proficiency with Microsoft Office Suite.
• Knowledge of property management accounting software and/or demonstrated ability to learn new software applications.
• Delaware JP Court experience.
• Delaware Form 50 holder.
• Valid driver’s license and vehicle required.

Qualifications

• High school diploma or equivalent.
• 5 years’ experience in residential property management (preferred).
• 2 years’ experience in a Property Manager or Community Manager role (preferred).

Pay

Starting salary: $65,000