Property Manager, Multifamily

Position Summary

The Property Manager will lead the overall operations, financial performance, and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day-to-day property operations, driving occupancy and revenue, and ensuring a best-in-class living experience for residents. The Property Manager will oversee on-site teams, including leasing, maintenance, and concierge staff, while ensuring compliance with all applicable regulations and company standards. The ideal candidate has a proven track record in residential property management, team leadership, and delivering strong financial and operational results.

Responsibilities

• Property Financials & Performance: Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance. Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management. Develop and manage annual operating budgets, capital plans, and multi-year forecasts. Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met. Oversee expense management, vendor costs, and operational efficiencies. Identify and execute revenue enhancement opportunities.
• Resident Experience & Leasing: Ensure a high level of resident satisfaction through proactive communication and responsive service. Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets. Review and approve pricing strategies (in coordination with upper management). Support leasing teams in driving traffic, managing leads, and executing renewals. Review and approve resident communications, notices, and policies. Handle escalated resident issues and ensure timely, solution-oriented resolution. Support community engagement initiatives to enhance resident retention.
• Team Leadership & Development: Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams. Establish clear performance goals and hold team members accountable to service and operational standards. Oversee hiring, performance management, and employee development. Foster a collaborative, service-oriented culture aligned with ESRT values.
• Operations & Building Management: Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities. Conduct regular property inspections and ensure building standards are consistently met. Manage work order systems to ensure timely completion of maintenance requests. Ensure compliance with building policies, house rules, and company procedures. Identify operational risks and implement solutions to mitigate them.
• Vendor & Contract Management: Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance. Manage contract negotiations, renewals, and vendor relationships. Ensure all vendors maintain proper insurance and meet building requirements. Oversee service contracts for maintenance, cleaning, security, and specialty services.
• Compliance & Risk Management: Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others. Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable. Maintain all building permits, certifications, and inspection records. Manage incident reporting, insurance claims, and risk mitigation strategies. Ensure staff and vendors complete required safety training and certifications.
• Construction & Capital Projects: Develop and execute capital improvement and renovation plans. Partner with project management teams to oversee unit renovations and building upgrades. Monitor project budgets, timelines, and quality of work. Ensure all construction and alterations comply with building standards and local codes.
• Strategic Initiatives & Reporting: Lead property-level initiatives aligned with portfolio and company goals. Provide regular reporting to senior leadership on financial performance, operations, and resident metrics. Identify opportunities to improve efficiency, resident experience, and asset value. Participate in portfolio-wide initiatives and special projects.

What Success Looks Like

• Strong financial performance and achievement of budget targets
• High occupancy, strong leasing performance, and resident retention
• Exceptional resident satisfaction and service delivery
• Well-maintained, compliant, and efficiently operated properties
• High-performing, engaged, and accountable teams
• KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement

Required Skills & Abilities

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
• Knowledge of residential leasing, rent regulation, and property operations
• Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of building systems (mechanical, electrical, plumbing)
• Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

Education & Experience

• Bachelor's degree required; advanced degree or certifications a plus
• Minimum of 5–7 years of residential property management experience
• Experience managing multifamily assets in NYC strongly preferred
• Prior leadership experience managing on-site teams required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support
• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

Pay

$120,000 - $140,000 a year. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.