Property Manager, Multifamily

About the role

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. They also motivate high‑performing teams to maximize property performance.

Responsibilities

• Ensuring the smooth running of the community in a fast‑paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability.
• Completing lease/renewal paperwork to company standards.
• Tracking and evaluating advertising and all client traffic.
• Developing, mentoring, leading, and managing a high‑performing, cohesive team (leasing, customer service, maintenance, management) to maximize engagement and minimize turnover.
• Driving revenues through understanding competition and developing creative marketing programs.
• Leading by example and instilling Cushman & Wakefield’s mission to be the best national management company.
• Supervising day‑to‑day operations of the entire on‑site team, ensuring policies and procedures are followed.
• Maintaining effective on‑site staff through interviewing, hiring, and coaching as needed.
• Maintaining residents' files in accordance with company standards.
• Maintaining a positive living environment through prompt conflict resolution and consistent follow‑up.
• Managing and maintaining all aspects of the overall community budget and finances.
• Working with leasing staff to ensure leasing/marketing goals are met.
• Performing any other related duties as required or assigned.

Requirements

• Education: Bachelor’s Degree preferred; Real Estate License preferred.
• Experience: 3+ years of Property Management experience; 3+ years of Management experience.

Skills

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation.
• General office, bookkeeping and sales skills.
• Excellent oral and written communication skills.
• Ability to determine leasing opportunities for staff and work on goal setting to improve performance.
• Ability to supervise day‑to‑day operations and ensure C&W policies and procedures are followed.
• Ability to manage a team.

Benefits

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually
• 12+ Company Holidays annually
• Paid Parental Leave
• Medical, Dental, Vision & Life Insurance
• Supplementary benefit options: pet insurance, pre‑tax spending accounts, early access to pay
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning
• Employee Assistance Program & Counseling Services
• Opportunity to enroll in various benefit programs: health, vision, dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, paid and unpaid time away from work

Pay

The compensation range for this position is $68,000.00 – $80,000.00.