Property Manager, Multifamily

About the Role

Property Managers are responsible for maintaining communities to a market-ready standard, ensuring a high level of service. They motivate high-performing teams to maximize property performance in a fast-paced environment.

Responsibilities

• Oversee all property operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork to company standards.
• Track and evaluate advertising and client traffic.
• Develop, mentor, lead, and manage a high-performing team (leasing, customer service, maintenance, and management personnel) to maximize engagement and minimize turnover.
• Drive revenues through competitive analysis and creative marketing programs.
• Lead by example, modeling Cushman & Wakefield’s mission to be the best national management company.
• Supervise day-to-day operations of the on-site team, ensuring adherence to policies and procedures.
• Maintain residents' files in accordance with company standards.
• Resolve resident conflicts promptly to maintain a positive living environment.
• Manage and maintain the overall community budget and finances.
• Work with leasing staff to meet leasing and marketing goals.
• Determine leasing opportunities for staff and set performance improvement goals.
• Perform any other related duties as required or assigned.

Requirements

• 3+ years of Property Management experience.
• 3+ years of Management experience.
• Effective communication and customer service skills.
• Computer literacy, including proficiency with Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills, with excellent oral and written communication.

Qualifications

• Bachelor’s Degree preferred.
• Real Estate License preferred.

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties and buildings in varying outdoor weather conditions is required. The employee may need to stand, walk, ascend/descend staircases, ladders, or step stools for extended periods.

Physical Demands

• Remain in a stationary position (sit or stand) for 85% of the time.
• Exert up to 25 pounds of force occasionally, frequently, or constantly to lift, carry, push, pull, or move objects.
• Travel up to 15% of the time, with frequency and duration varying.

Pay

$68,850.00 - $81,000.00, depending on factors such as geographic location, experience, qualifications, and applicability of collective bargaining agreements.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay based on eligibility factors.