Property Manager III - Downtown Seattle Portfolio

About the role

The Property Manager III oversees all aspects of the building's day-to-day operations, including rent collection, marketing, leasing, resident relations, and property maintenance. The Property Manager is responsible for promoting a sense of community among residents, working to solve problems and facilitate a responsible, positive environment, and acting as a liaison to our Resident Services team and outside agencies that provide services and case management to residents.

Responsibilities

• Oversee all aspects of day-to-day management of the building, including rent collection, marketing, leasing, resident relations, and maintenance of the property, working to meet or exceed Performance Goals.
• Meet regularly with the Maintenance Manager/Supervisor to review work orders, unit turn schedules, and general property needs.
• Maintain accurate data for leasing, compliance, maintenance, and resident ledgers in Yardi.
• Collaborate with the Facilities Management to coordinate common area cleaning, work orders, preventative maintenance, and unit turnover work.
• Collaborate with a dedicated Resident Coordinator to provide resources and referrals to residents.
• Lead and manage a team of site employees. This includes providing guidance and support to the team, setting goals and expectations, conducting performance evaluations, and addressing areas for improvement.
• Create an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability, while tracking resident satisfaction and retention, and adjusting when needed.
• Understand and manage the operations guidelines for each property established within the Property Management Agreement and Management Plan.
• Initiate and complete annual resident recertifications and extended vacancy reporting.
• Champion the ‘One Team’. Create strong teams at each site centered on Bellwether’s values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.
• Create a sense of community among residents, coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Requirements

• Three+ years prior to apartment management; experience managing residents and/or mixed-use real estate properties of 200+ units.
• Experience in the affordable housing industry preferred.
• One year of supervising staff.
• Previous affordable housing compliance experience demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Proficient in Microsoft Office 365 applications.
• Excellent written and verbal communication skills.
• Ability to exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude includes problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and with strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• Experience working with Yardi property management software or equivalent.
• Certified Occupancy Specialist (COS), Spectrum Certified Credit Compliance Professional (c3P) or equivalent certifications.
• Experience managing HUD Section 8, 202/8, and/or PRAC 811 properties.
• Experience with Adobe Acrobat Pro software.
• Experience using KNOCK or similar CREM.
• Familiarity with Seattle Housing Authority Project-Based and Tenant-Based voucher programs.
• Completion of WSHFC Tax Credit Fundamentals and advanced training workshops.
• CCTV surveillance experience.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.

Qualifications

• High school diploma or GED (equivalent education and experience may be substituted for the state requirements).

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office 365 applications.
• Experience with Yardi property management software or equivalent.
• Experience with Adobe Acrobat Pro software.
• Experience with KNOCK or similar CREM.
• Familiarity with Seattle Housing Authority Project-Based and Tenant-Based voucher programs.
• CCTV surveillance experience.
• Experience working with social service programs for diverse populations and making referrals as appropriate.

Benefits

Competitive compensation accompanied by a generous benefits package, including medical, dental, and vision insurance, a 403(b)-retirement plan with an employer match, up to $1,500 in employer-paid continuing education per year, an ORCA Transit Pass, up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.

Pay

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

Schedule

On-site, M-F, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.