Property Manager III

About the role

The Property Manager III is responsible for leading, planning, directing and overseeing the management operations for one or more of the agency properties; managing the properties in an efficient, cost-effective manner, in compliance with applicable rules and regulations; and providing a quality, well-maintained housing community for the residents.

Responsibilities

• Reviews proposed annual budgets with Maintenance Supervisor and Area Property Manager, reflecting on previous budget expenditures, forecasting future revenue and expenses and analyzing market data relating to budgets;
• Aggressively take actions to ensure property meets or exceeds established net profit objectives;
• Reviews Monthly budget to actual variance analysis in a timely manner to ensure that expenses are constantly in line with projected expenditures for the property;
• Work in conjunction with Area Portfolio Maintenance to prepare each property’s 5-year capital need assessment prior to Area Property Manager review;
• Reviews property inventory and capital needs assessments annually;
• Conducts quarterly market analysis to maintain marketing and concession strategies for mixed income property; ensures proper and correct pricing of market rate rental units;
• Reviews/approves P2P invoices; monitors and maintains purchasing controls at the property;
• Submits any project improvements for approval by the Area Property Manager;
• Compliance Reviews and interprets Federal, State, and specific HUD guidelines for Low Income Tax Credit, Home, PBRA programs;
• Maintains compliance for any programs that are at the site including PBRA S-8, Tax Credit, Home, and Market Rate;
• Conducts monthly file reviews to ensure integrity and compliance with all documents pertaining to the agency’s rental programs, and provides technical assistance to staff and internal and external compliance personnel;
• Performs annual and unit inspections with Leasing staff and Maintenance Technicians when necessary;
• Ensures that annual and interim re-certifications are processed on a timely basis;
• Prepares reports adhering to requirements of local, state and federal entities;
• Provides detailed reports for the Area Property Manager to facilitate his/her reporting requirements with Investor and THDA reporting for Low Income Housing Tax Credit developments;
• Maintains lease enforcement of site staff;
• Maintains tenant account receivables, collection loss, occupancy percentages, legal process, and provides direction to site staff;
• Maintains efficient resident selection and screening;
• Complies with all Fair Housing Laws;
• Leadership / Supervision Interpret and apply Management personnel policies, departmental policies, and other relevant policies and procedures and consults with Human Resources;
• Monitor performance of subordinates through periodic inspections of properties and information reports;
• Reviews and approves time and leave reports for assigned staff, and approves leave requests;
• Coordinates staffing with the Area Property Manager, Director and/or Assistant Director for Property Management to assure that all properties are adequately staffed;
• Prepares and reviews performance appraisals and discusses with subordinates as well as counsels employees regarding job performance and documents in accordance with established procedures;
• Recommends corrective action as needed;
• Conducts or coordinates training programs for all new employees, and periodic training for other employees;
• Maintains and analyzes the effectiveness of policies and procedures and recommends changes as needed;
• Tenant / Property Management Work closely with Leasing Staff ensuring that established occupancy targets are reached and maintained;
• Provides exceptional customer service to prospective tenants, vendors, and coworkers;
• Coordinates social activities with on-site management to ensure resident satisfaction and retention;
• Ensures that all assigned personnel comply completely with established quality control and tenant satisfaction standards;
• Handles or ensures that all tenants complaints are resolved professionally and in a timely manner ensuring that a win-win solution results and that both the tenant and the company are satisfied with the outcome;
• Conducts monthly site visits and inspect all reported vacancies followed by submitting reports to Central Office;
• Maintains initial marketing and lease-up efforts for new properties ensuring that all units are leased in compliance with all regulatory agreements;
• Assesses physical condition of properties, makes recommendation for physical improvements;
• Articulates clearly and accurately when communicating with other departments of the agency, federal, state and local governments, and private investors and other customers.

Requirements

• Bachelor’s degree in business administration, Real Estate, Finance, Accounting, or related field and (3) years of experience in multi-family property management.
• Basic knowledge of programs and procedures relating to property management for assisted properties, Low Income Housing Tax Credit, and other related federal housing programs or a combination of education and work experience that meet the requirements of the KSAs for this position.
• Valid Tennessee driver’s license, Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), Certified Financial Specialist (CFS), Certified Blended Occupancy Specialist (BOS), Certified HOME Compliance Specialist (HCS).

Skills

• Proficiency at multi-tasking, demonstrated expertise in managing multiple complex projects simultaneously in addition to managing day to day operations, results oriented, Self-starter that has displayed the ability to excel in an unstructured environment and complete tasks according to deadlines.
• Strong verbal/written communication skills, ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public, ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements, must have the ability to perform a variety of tasks simultaneously in an accurate and timely manner; considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations.
• Technical Expertise Knowledge of Management policies and procedures, knowledge of Department of Housing and Urban Development ("HUD") rules and regulations, Fair Housing Laws, Tenant Law, OSHA standards, REAC, basic knowledge of building maintenance, fire prevention and liability reduction principles, ability to perform mathematical calculations, effective use of Property Management software, knowledge of third party nonprofit agencies that provide assistance and services to residents; working knowledge of Federally assisted housing regulations; ability to maintain required records such as tenant files, vacancy reports, etc. ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.

Benefits

Full-time, Civil Service positions - 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year
Public Safety - Sworn and Civilian positions - 20 vacation days per year 3 Personal days per month 1 Sick Day per month 12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.