Property Manager - Graduate Junction

About the Role

The Property Manager plays a pivotal role in enhancing the resident experience at an ACC student housing community. In this role, you’ll develop and execute strategies for leasing, marketing, expense control, and facilities operations, as well as recruit, hire, and mentor teams to drive performance and foster a positive work culture. The Property Manager collaborates with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Living on-site is a condition of employment for this role, required for emergency response and on-call availability. This position is subject to on-call rotation, including after-hours emergencies.

Responsibilities

• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for the property, ensuring it meets ACC standards.
• Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure the property has well-executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans.
• Set goals with direct reports, conduct performance evaluations, and develop plans; collaborate with Regional Director on succession planning and cross-training for operational flexibility.
• Oversee the Service Manager to ensure the property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations.
• Advocate for capital improvements as needed to maximize asset value.
• Oversee the Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as an additional lease executor (if applicable), as well as oversee collections and evictions.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at the property to align with operational goals; implement policies to increase a safe work environment for all employees.
• Serve as the go-to liaison for university partners, attend events as needed, and handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail, to address concerns and clear roadblocks for teams.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Supervisory Responsibilities

• Carry out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train, and develop a team while managing workflow and prioritization of projects to ensure on-time execution and completion.

Ideal Candidate

The ideal candidate is an experienced leader in student or multi-family housing (or a related environment) who can support property operations, team leadership, and resident engagement. This role includes overseeing leasing, marketing, facilities, and administrative processes to maintain property performance. Candidates should demonstrate strong communication and collaboration skills, with experience in team leadership and operations. While not all candidates will have experience across every function, they should be ready to grow into full property-level responsibility.

Qualifications

• 3 years of leadership experience in student or multi-family housing, or a similar industry.
• Bachelor’s degree in business or a relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability

Perks

• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program