Property Manager Bilingual (Spanish/English)

About the role

Metro West Housing Solutions is a leader in providing quality housing opportunities in the community, with award-winning properties and highly rated programs that provide homes and enrichment for those with low to moderate incomes. As a community-focused agency, the culture is based on respect and wellness for both staff and residents.

Under the guidance of the Portfolio Supervisor, the Property Manager oversees day-to-day operations of assigned apartment buildings according to management plans and all regulatory and investor requirements. The role ensures quality service to residents and efficient physical, economic, and social operation of the property. Direct supervision is provided to Assistant Property Managers, Maintenance staff, Housekeepers, and Groundskeepers, including monitoring performance, training, feedback, and time/attendance verification. Bilingual English/Spanish skills are required.

Qualifications

• High School diploma or equivalent required; college coursework or training in property/real estate management with a bachelor's degree preferred
• Minimum 1 year experience in housing or property management required
• Computer proficiency including MS Word, Excel, and property management software; Yardi preferred
• Prior property management supervisory experience preferred
• Experience managing Tax Credit properties
• Valid driver's license and good driving record required
• Bilingual language skills in Spanish and English required

Responsibilities

• Oversee and direct day-to-day operations of assigned properties
• Participate in orientation and supervision of assigned staff; ensure high standards of customer care and superior resident satisfaction
• Provide direct supervision of Assistant Property Managers, Maintenance staff, Housekeepers, and Groundskeepers
• Develop and implement marketing and advertising plans to maintain optimum occupancy levels
• Ensure all leasing, certifications, recertifications, and file audits comply with program requirements
• Maintain compliance documentation per applicable funding requirements; obtain compliance approval for all new move-ins and recertifications
• Manage financial activities to accomplish objectives; code invoices and submit to central office for A/P entry
• Assist in preparation of annual property operating budget with Portfolio Supervisor; monitor budget, analyze variances, implement corrective action
• Enforce leases, occupancy policies, company policies and procedures
• Resolve tenant concerns and complaints effectively per MWHS customer service standards
• Conduct physical inspections to ensure work quality and property maintenance per program requirements and federal, state, and local laws
• Initiate and oversee capital improvement projects with Portfolio Supervisor to ensure long-term viability
• Follow and enforce all fair housing and local landlord-tenant laws and regulations
• Attend training for continued professional growth
• Encourage community development; make referrals to and collaborate with Resident Services Coordinators
• Participate in affordable housing advocacy
• Ensure implementation of LEED green building operations and maintenance policies; assist with sustainability activities and education
• Maintain regular and consistent attendance

Candidate Profile

• Reliable team player with a passion for quality and customer service
• Ability to create and maintain strong, professional relationships with tenants and colleagues
• Positive attitude and desire to learn and grow with the team