Property Manager (Apartment Community)

Key Responsibilities

• Oversee daily property operations including leasing, maintenance coordination, curb appeal, and vendor management.
• Conduct regular inspections to ensure the property meets company, ownership, and agency standards for safety, quality, and appearance.
• Cook regularly inspections to ensure the property meets company, ownership, and agency standards for safety, quality, and appearance.
• Cook, coordinate unit turns, work orders, and preventative maintenance to minimize downtime and support timely move-ins.
• Maintain organized property records and ensure all documentation aligns with internal and external compliance standards.
• Promote an inclusive, service-oriented environment that supports resident well-being and retention.

Compliance & Program Management

• Ensure full compliance with all applicable affordable housing program requirements (HUD, LIHTC, Section 8, Rural Development, HOME, or state/local programs).
• Maintain accurate resident files, certifications, and recertifications in accordance with regulatory timelines.
• Partner with Compliance and Regional teams to prepare for and respond to MORs, REAC, file audits, and physical inspections.
• Oversee annual reporting and documentation to meet investor, lender, and state agency requirements.
• Stay current on changing program regulations and ensure on-site team adherence to Fair Housing and other legal obligations.

Financial Performance

• Support development and management of the property’s annual operating budget in partnership with Regional leadership.
• Monitor rent collections, delinquencies, and operating expenses to meet portfolio financial goals.
• Prepare, review, and analyze monthly reports; communicate performance updates and recommend corrective actions as needed.
• Accurately process invoices, purchase orders, and resident billing; ensure compliance with company accounting procedures.
• Identify cost-saving opportunities and contribute to long-term financial planning for each community.

Resident Relations, Leadership & Team Collaboration

• Serve as the primary on-site contact for residents, providing exceptional customer service and fostering a positive community experience.
• Lead and develop on-site staff including but not limited to Assistant Property Managers, Leasing Agents, and Maintenance Technicians; provide coaching, feedback, and performance management support.
• Promote teamwork, accountability, and open communication within the site team to ensure alignment with company standards and goals.
• Address resident inquiries, concerns, and lease violations promptly and professionally, maintaining fairness and consistency.
• Collaborate with regional leadership, compliance, accounting, and maintenance teams to ensure operational alignment and resident satisfaction.
• Support resident retention and community engagement initiatives that build trust and strengthen neighborhood partnerships.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, property management, or related field preferred.
• 2+ years of progressive property management experience required; affordable housing (HUD, LIHTC, Section 8, or Rural Development) strongly preferred.
• Demonstrated success managing compliance processes, resident certifications, audits, and on-site team performance.
• Multifamily designations such as HCCP, ARM, or CAM are a plus.

Skills & Competencies

• Customer service oriented with a proactive, problem-solving mindset.
• Ability to interpret financial reports and support budget management.
• Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills to effectively engage residents, clients, vendors, and internal teams.
• Proficiency in property management systems (Yardi) and Microsoft Office Suite.
• Valid driver’s license with ability to travel as required.