Property Manager - Affordable

About the role

The Property Manager – Affordable Housing is responsible for the successful daily operations of one or more affordable housing communities, ensuring compliance with HUD, LIHTC, and other applicable program regulations.

Responsibilities

• Hire, supervise, train, and evaluate all site staff, including Assistant Managers, Leasing Professionals, Maintenance, and Janitorial teams.
• Provide ongoing guidance and developmental support to site staff, fostering cross-training and leadership readiness across key roles.
• Set performance goals and expectations; conduct performance evaluations and disciplinary actions as needed.
• Ensure appropriate staffing levels and scheduling coverage to maintain consistent on-site operations.
• Review and approve employee timesheets; coordinate with payroll as necessary.
• Maximize occupancy through timely unit turnover, outreach marketing, and proactive leasing strategies.
• Oversee the tenant selection process in accordance with the approved Resident Selection Plan and Affirmative Fair Housing Marketing Plan.
• Ensure orientation of new residents and support retention through excellent resident communication and engagement.
• Carefully coordinate with Resident Councils where applicable.
• Refer residents to Social Service Coordinators if available for services they may need.
• Respond promptly and professionally to resident concerns, complaints, and suggestions.
• Ensure compliance with all applicable regulations, including HUD 4350.3, LIHTC, ADA, Fair Housing, Federal Credit Reporting Requirements as prescribed by the ERES, and municipal ordinances.
• Maintain complete and accurate resident files; oversee completion of certifications and re-certifications on schedule.
• Submit subsidy requests accurately and on time; follow up on A/R from regulatory agencies.
• Maintain knowledge of regulatory changes and attend training as required to uphold compliance.
• Aid in the development of the annual operating budget; monitor expenditures and ensure budget adherence.
• Review monthly financial reports and submit variance explanations as needed.
• Collect rent and other charges promptly; deposit funds daily.
• Work with tenants to minimize delinquency and monitor high delinquencies, consulting with Supervisor to initiate lease terminations timely.
• Maintain and submit required documents such as vendor files, COIs, and warranties.
• Perform periodic market surveys to assess trends and pricing strategies.
• Complete required reporting for ownership, lenders, and regulatory agencies in a timely and professional manner.
• Represent Evergreen Real Estate Group positively with community groups, vendors, and external stakeholders.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3+ years in on-site property management with at least 1 year of experience as a Property Manager in affordable housing.
• Prior supervisory experience required.
• Licenses & Certifications:
• Must possess or obtain an Illinois Leasing Agent License within 120 days of employment if not already licensed for Real Estate in Illinois.
• Valid driver’s license and auto insurance.
• Preferred: Certified Occupancy Specialist (COS), Tax Credit Certification, ARM or CAM.
• Technical & Other Requirements:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience with OneSite or similar property management systems.
• Understanding of compliance documentation and occupancy standards.
• Ability to work evenings, weekends, or emergencies as needed.
• Must be adaptable, collaborative, and service-focused.
• Must be flexible to assist with occasional evening or weekend coverage needs.
• Physical Demands:
• Frequently required to walk, stand, climb stairs, and inspect units.
• Occasionally must lift or move up to 25 pounds.
• Must be able to access all areas of property including basements, roofs, and mechanical rooms.
• Must have reliable transportation, a valid driver's license, active auto insurance, and a reliable personal vehicle for frequent travel.