Property Manager - Addison Eighty50 Apartments

About the Company

Milhaus is an award-winning, mixed-use development, construction, and property management company that specializes in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals who are passionate about the development of mixed-use and multifamily communities. We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities by providing unparalleled expertise in real estate, investment, development, construction, and management. We develop high-quality projects that are financially responsible, withstand the passage of time, improve peoples’ lives, and transform communities.

Responsibilities

The Property Manager is responsible for the overall management of a multifamily apartment community, including marketing, budgeting, financial management, oversight of the physical plant, and supervision of staff. The Property Manager will communicate regularly with Milhaus employees, lenders, property owners, financial partners, fee clients, and other individuals to fulfill the responsibilities of the position. The Property Manager will ensure the property meets or exceeds its financial performance targets and ownership objectives through:

• Maximizing revenues
• Carefully monitoring and controlling expenses
• Maintaining appropriate staffing levels and proper employee training
• Focusing on resident satisfaction
• Maintaining the property to the highest standards with a focus on asset preservation and enhancement
• Ensuring regulatory compliance and adherence to all legal requirements

Financial Performance

• Prepares and submits annual property budget for review by September 30
• Ensures the property budget is monitored closely to meet or exceed budgeted NOI
• Develops and implements systems to maximize property revenue and control operating expenses
• Reviews property financial performance continually and prepares monthly variance report to budget
• Participates in the preparation of financial and ownership reports as directed
• Ensures all rents and fees are collected on time and deposited
• Initiates appropriate collection and legal actions for accounts receivable
• Initiates all purchases within approved spending limits and budget requirements
• Monitors purchasing and expense control through periodic approval of invoices and review of property general ledgers
• Oversees and monitors the bid process for all contract work, seeking efficiencies and economies of scale
• Ensures paperwork or reimbursements from the property Reserve for Replacement account are processed timely
• Collaborates with other Property Managers to compare “best practices” and expenses per unit on other properties
• Identifies and implements ancillary income sources to increase property revenues
• Manages the process of passing through appropriate fees and utility payments to maximize NOI

Marketing/Leasing

• Develops and implements an annual marketing plan to maximize occupancy and updates the plan quarterly
• Updates market information and rental comparison survey at least monthly
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and marketplace changes
• Develops and implements resident retention strategies, including an aggressive lease renewal program
• Ensures resident satisfaction is a continual focus
• Approves all rental applications
• Ensures residents are in compliance with all provisions of their leases
• Inspects vacant apartments for market readiness and ensures ample inventory of market-ready units is available

Asset Preservation

• Conducts regular exterior and interior inspections
• Supervises property maintenance functions including scheduling, purchasing, service response, and turnover procedures
• Establishes and monitors a system for following up with residents on completed service requests
• Supervises the completion of budgeted, scheduled capital improvement projects
• Ensures move-in and move-out inspections are completed on a timely basis
• Monitors the completion of periodic preventive maintenance procedures
• Reports potential liability issues and acts to minimize risk management exposure

Personnel Management

• Recruits, hires, trains, coaches, develops, and disciplines on-site staff
• Administers the compensation program at the property in adherence with the approved budget
• Completes performance appraisals for all staff quarterly, ensuring all site employees are reviewed four times each year
• Ensures staff compliance with all company policies and local, state, and federal laws and regulations
• Establishes periodic performance goals and objectives for each staff person and monitors their attainment
• Administers established incentive compensation programs for all site positions, ensuring payments are processed correctly and on time
• Conducts regular staff meetings to address property performance, policy issues, and other property and Milhaus business

Administrative Tasks

• Ensures reports are completed accurately and on time
• Ensures record-keeping functions are handled properly
• Supervises computer data entry of all property information
• Processes incident reports for injuries or property losses immediately
• Supervises the eviction and bad debt collection process
• Ensures compliance with all applicable laws and regulations
• Performs other duties as assigned by the Regional Director

Requirements

• Minimum of two years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results
• Minimum of a high school diploma; college degree preferred
• Valid driver’s license and reliable private transportation
• CAM designation a plus
• Experience in budgeting, revenue enhancement, and expense control
• Strong track record of successful personnel management, including hiring, training, and staff development
• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Strong interpersonal and consensus-building skills
• Excellent training skills
• Strong computer skills, with emphasis on Microsoft Office Suite (Word, Excel)
• Experience with Entrata software application preferred
• Ability to travel overnight at least once per quarter
• Ability to operate basic office equipment
• Ability to lift up to twenty pounds

Benefits

• Health, Vision, & Dental Insurance
• HSA account with employer match of $600
• FSA for dependent care
• Short-Term Disability
• Company Paid Long-term Leave
• Disability and Life Insurance
• 401K Match
• 4 weeks accrued PTO
• 11 Paid Holidays
• 100% rent discount for onsite living
• Tuition/Certification Reimbursement
• Wellness Bucks Program
• Wellness Program and Competitions
• Paid Maternity & Paternity Benefits
• Employee Assistance Program
• Pet insurance

About the Team

We stand as one team dedicated to transforming neighborhoods. Through transparency and collaboration, we empower our people to lead. Bikes are our allies; local food is our craving, and entrepreneurship inspires us. First impressions are set by our energy and passion, not suits and ties. We embrace the changing ideal of what people call home. Integrity, Execution, Innovation, and Collaboration define us. By joining us at our corporate office in downtown Indianapolis or onsite at one of our many properties, you’ll have the opportunity to grow your career and become part of a team that truly makes a difference.