Property Management Specialist

Position Overview

The Property Management Specialist I is responsible for managing landlord-related lease obligations from lease commencement through termination for a portfolio of 900+ retail locations. This role acts as the primary liaison between Burlington stores, Field Support, landlords, property management companies, and internal business partners, ensuring lease compliance and property maintenance in accordance with Burlington's brand standards.

Responsibilities

• Review and prioritize in-coming work orders in Service Channel for assigned store locations, and follow up with Landlord as required.
• Aid Construction and Facilities on all day-to-day critical path milestones for store related projects.
• Update Service Channel work order notes to include all details and communication to resolve issues.
• Communicate with key stakeholders, including field and corporate leadership as required.
• Utilize weekly reporting to address open issues and aging work orders.
• Maintain a current work order status.
• Provide project follow-up, set clear expectations, and establish deadlines.
• Support store & field management to ensure work is completed as required; partner with other departments and escalate issues as needed.
• Interpret, administer, and enforce lease covenants and provisions to support our stores and ensure Landlord/Tenant compliance.
• Work with the Legal Department to resolve Landlord/Contractor and insurance claims as required.
• Maintain various project documents in Teams, Lucernex & Smartsheet.
• Schedule and facilitate New Store Welcome Landlord calls, and recap as required.
• Support New Store Initiatives, including research, follow-up, and store scheduling.
• Research open store Billbacks and Chargebacks.
• Communicate and confirm Billbacks to Landlord.
• Provide updates to AMC, Violations, CROPS, and other project timelines and deadlines as required.
• Assist and maintain strong Tenant/Landlord relations while assuring Burlington's standards are met and maintaining communications with Tenants to improve cooperation and performance.
• Work with the PMS II & Legal Department to resolve Landlord/Contractor and insurance claims as required.
• Participate in special projects and assignments as needed.
• Respond to emergency after-hours calls via phone/computer as required.

Requirements

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Minimum of 3–5 years of experience in corporate retail property management, store facilities, or a related field.
• Working knowledge of retail lease agreements and landlord/tenant responsibilities.
• Understanding of commercial building systems and facility operations.
• Strong written and verbal communication skills with the ability to build effective relationships across internal and external partners.
• Excellent organizational, follow-up, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated sense of urgency and strong problem-solving abilities.
• Experience with ServiceChannel, Lucernex, or similar facilities/property management software is preferred.
• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint; experience with Smartsheet is a plus.
• Ability to participate in an after-hours and weekend on-call rotation as needed.

Qualifications

• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Knowledge of property management software and systems.

Skills

• Property Management
• Lease Administration
• Facilities Management
• Communication Skills
• Time Management
• Problem Solving

Benefits

Competitive wages, flexible hours, associate discount, medical, dental and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan.

Pay

Min-Mid $50,000.00 - $65,000.00