Property Management Quality Assurance Specialist

Job Summary

The Management Services Division of the Loudoun County Department of General Services (DGS) is seeking a Quality Assurance Specialist in Leesburg, Virginia. This full-time position involves conducting routine inspections, tracking contractor performance, and ensuring compliance with contract requirements.

Responsibilities

• Conduct scheduled and unscheduled inspections of contracted janitorial, pest control, and recycling services.
• Track contractor performance trends and prepare performance reports.
• Cookordinate periodic cleaning with the contractor and stakeholders and conduct post-completion inspections to ensure compliance with contract requirements.
• Identify deficiencies and document inspection findings using inspection reports and pictures.
• Address performance issues and service quality concerns.
• Monitor corrective actions and verify deficiencies are resolved within required timeframe.
• Collaborate with property managers and stakeholders to address service gaps and improve overall performance.
• Review contractor reports, logs, and documentation for accuracy and completeness.
• Recommend process improvements.
• Evaluate contractor performance against contract specifications, service level agreements, and established quality standards.
• Work collaboratively in a team environment with both County staff and vendors.
• Ensure prompt execution and completion of assigned projects.
• Participate in contract performance reviews, and vendor evaluations.
• Perform other duties as assigned.

Salary and Benefits

Salary is commensurate with experience. Benefits include health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent and three (3) years of related work experience or equivalent combination of education and experience.
• Associate’s degree preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Government or commercial property management experience preferred.
• Experience in quality assurance, inspections, or facilities management preferred.
• Experience using automated systems and equipment preferred.

Equal Employment Opportunity

Loudoun County Government is committed to fostering a diverse and inclusive workplace. We consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors. Reasonable accommodations are available upon request.