Property Management Operations Lead

Join NeighborWorks Umpqua NeighborWorks Umpqua is a rural nonprofit working to empower neighbors in need to pursue opportunities in housing, finance, and community. We are committed to building resilient, thriving communities across Southwestern Oregon through integrity, dignity, empowerment, empathy, inclusion, and collaboration. Position Overview NeighborWorks Umpqua is seeking a Property Management Operations Lead to provide operational support across our affordable housing portfolio. This role serves as a key technical resource and coordination hub for Property Managers and site staff, helping ensure strong day-to-day operations, regulatory compliance, quality tenant services, and consistency across properties. This is an excellent opportunity for a skilled affordable housing professional who enjoys problem-solving, supporting staff, improving systems, and helping teams deliver stable, high-quality housing services. While this role does not have formal supervisory responsibility, it plays an important leadership role through coordination, guidance, and operational support. What You’ll Do Support consistent property management practices across the portfolio, including tenant relations, maintenance workflows, and compliance processesConduct site visits to observe operations, support staff, and identify opportunities for improvementServe as a go-to resource for operational challenges such as staffing gaps, urgent maintenance issues, and escalated tenant concernsFacilitate regular check-ins with Property Managers related to vacancies, collections, recertifications, and operational prioritiesMonitor key performance indicators such as unit turn times, vacancy rates, and rent collection, and help prepare reports for leadershipProvide onsite coverage when staffing gaps ariseReview tenant files and support compliance activities for LIHTC, HUD, HOME, and USDA Rural Development programsMaintain EIV Coordinator access and complete required reports in accordance with policyAssist with rent increase requests, continuing compliance reports, AFHMP updates, and agency communicationsHelp develop and update property management policies, procedures, and staff trainingPartner with Maintenance, Resident Services, and leadership to strengthen cross-department coordinationProvide practical support to staff using Yardi and other property management systemsPromote Fair Housing compliance, site safety, and culturally responsive tenant service across the portfolio What We’re Looking For Required qualifications: At least 3 years of experience in affordable housing property management, ideally in a multi-site settingWorking knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulationsExperience with property management software such as YardiStrong written, verbal, and interpersonal communication skillsAbility to manage multiple priorities, solve problems independently, and maintain confidentialityValid Oregon driver’s license, current vehicle insurance, and ability to travel between sites Preferred qualifications: Associate degree in management, business, public administration, or a related field, or equivalent experienceStrong knowledge of Fair Housing and Oregon landlord-tenant practicesExperience reviewing compliance files, operational metrics, and site performance trends What Success Looks Like The ideal candidate is: Organized and solutions-orientedComfortable balancing compliance, operations, and tenant-centered serviceSkilled at building strong working relationships across teamsAble to coach and support others without direct supervisory authorityCommitted to housing quality, resident stability, and operational consistency across the portfolio Why Work With Us At NeighborWorks Umpqua, you’ll join a mission-driven team working to strengthen affordable housing and community well-being across rural Oregon. This role offers the chance to make a direct impact on housing operations, staff support, and resident experience while helping advance a more resilient and equitable region. Work Environment This position works primarily indoors with regular travel to property sites. Some light physical activity may be required, including walking sites, occasional lifting, and navigating varied environments. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions. Equal Opportunity Employer NeighborWorks Umpqua is an Equal Opportunity Employer, a drug- and alcohol-free workplace, and complies with ADA regulations as applicable. The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment. Powered by JazzHR Ymq7fJWZ5x