Property Field Claims Adjuster (Southwest Cleveland/Lorain, OH)
American Family Insurance · Cleveland, OH · 1 mo ago
Finance$57k–$94k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info.
We need to parse the posting.
Key content:
- Role: investigate and maintain property claims, secure information, review coverages, complete field inspections, settle claims.
- Handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio (specifically seeking candidates from Lorain or Vermillion and southwest Cleveland area).
- Occasionally handle desk claims.
- Fully remote/work from home role where you will spend 80% of time in the field.
- On occasion may be asked to travel to an office location for in-person engagement activities such as team meetings, training and culture events.
- Relocation support offered for eligible candidates.
- Report to Property Claim Manager.
- Company fleet vehicle provided with option for personal use.
- Position Compensation Range $57,000.00 - $94,000.00 Pay Rate Type Salary. Compensation may vary based on job level and geographic work location.
- Relocation support is offered for eligible candidates (duplicate).
- Primary Accountabilities: list of duties (investigate origin and cause, identify complex issues, handle claims good faith, handle 1st/3rd party, conduct on-site inspections, evaluate damages, handle claim negotiations, respond to customer inquiries, interpret policies, proactively provide claim process/status, may be required to complete other assignments).
- Specialized Knowledge & Skills Requirements: list (customer-driven solutions, experience handling 1st/3rd party multi-line claims, experience handling moderately complex claims, solid knowledge of policies and endorsements related to casualty coverages, solid knowledge of each phase of claim handling process).
- Licenses: Valid driver's license required plus acceptable driving record. Obtain state specific property casualty claims licensing as required.
- Travel Requirements: Up to 50%. Catastrophe duty up to 75% as applicable.
- Physical Requirements: ascending/descending ladders, stairs, scaffolding, ramps, poles; may visit higher hazard areas; moving self in different positions; adjusting/moving objects up to 50 pounds; working conditions: low/high temps, outdoor elements, noisy, hazardous, poor ventilation, small/enclosed spaces.
- Additional Information: New Employee Orientation (in person at Madison WI HQ or AmFam core locations; may be virtual). Offer contingent on background checks, signing NDA, sponsorship not considered unless specified. Candidates must have hands-on property field claims experience and proven ability to write clear, accurate, timely estimates in Xactimate.
- Benefits: comprehensive medical, dental, vision and wellbeing benefits; competitive 401(k) contribution; pension plan; annual incentive; 9 paid holidays; paid time off program (23 days accrued annually for full-time); student loan repayment program; paid-family leave.
- Interns and contingent workers not eligible for benefits.
- EEO etc to be removed.
We need to create sections: About the role (maybe a summary), Responsibilities (Primary Accountabilities), Requirements (maybe Licenses + Specialized Knowledge & Skills?), Qualifications (maybe experience?), Skills (maybe same as Specialized Knowledge & Skills?), Benefits, Pay, Schedule.
We must not create sections with filler. Must include only if content present.
We have content for:
- About the role: description of role (investigate claims, remote, 80% field, relocation support, fleet vehicle, report to manager). Could be "About the role".
- Responsibilities: Primary Accountabilities list.
- Requirements: Licenses (driver's license, state licensing) maybe also travel requirements? Travel could be separate Schedule? Travel Requirements could be under Schedule? Actually schedule maybe not defined; but we have travel requirements up to 50% and catastrophe duty up to 75%. Could be under "Travel" but not a required heading. We have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map:
- Requirements: Licenses (driver's license, state specific licensing) and maybe travel requirements? Travel could be under Schedule? But schedule is about work schedule (remote, 80% field, occasional office). Travel requirements could be separate but we don't have a heading for Travel; we could put under Requirements or Schedule. Since Schedule heading is for work schedule (remote, 80% field, occasional office). Travel requirements could be under Schedule as it's about travel expectations. However schedule heading is for schedule (like full-time, shift). We have info: fully remote/work from home, 80% field, occasional office for engagement. That's schedule. Travel requirements up to 50% and catastrophe duty up to 75% could be under Schedule as well (travel expectations). We'll include both.
- Qualifications: maybe experience (hands-on property field claims experience, ability to write estimates in Xactimate). Also maybe "Specialized Knowledge & Skills Requirements" could be under Skills. Qualifications could be experience and education? Not given. We'll put experience under Qualifications.
- Skills: the specialized knowledge & skills list.
- Benefits: benefits list.
- Pay: compensation range.
- Schedule: remote, 80% field, occasional office, travel expectations.
We must not repeat job title. No duplication.
We must not include boilerplate like EEO, legal, accommodation request, etc.
We must preserve all substantive info; not invent or summarize away detail. Must keep details like percentages, numbers, etc.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info.
We need to parse the posting.
Key content:
- Role: investigate and maintain property claims, secure information, review coverages, complete field inspections, settle claims.
- Handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio (specifically seeking candidates from Lorain or Vermillion and southwest Cleveland area).
- Occasionally handle desk claims.
- Fully remote/work from home role where you will spend 80% of time in the field.
- On occasion may be asked to travel to an office location for in-person engagement activities such as team meetings, training and culture events.
- Relocation support offered for eligible candidates.
- Report to Property Claim Manager.
- Company fleet vehicle provided with option for personal use.
- Position Compensation Range $57,000.00 - $94,000.00 Pay Rate Type Salary. Compensation may vary based on job level and geographic work location.
- Relocation support is offered for eligible candidates (duplicate).
- Primary Accountabilities: list of duties (investigate origin and cause, identify complex issues, handle claims good faith, handle 1st/3rd party, conduct on-site inspections, evaluate damages, handle claim negotiations, respond to customer inquiries, interpret policies, proactively provide claim process/status, may be required to complete other assignments).
- Specialized Knowledge & Skills Requirements: list (customer-driven solutions, experience handling 1st/3rd party multi-line claims, experience handling moderately complex claims, solid knowledge of policies and endorsements related to casualty coverages, solid knowledge of each phase of claim handling process).
- Licenses: Valid driver's license required plus acceptable driving record. Obtain state specific property casualty claims licensing as required.
- Travel Requirements: Up to 50%. Catastrophe duty up to 75% as applicable.
- Physical Requirements: ascending/descending ladders, stairs, scaffolding, ramps, poles; may visit higher hazard areas; moving self in different positions; adjusting/moving objects up to 50 pounds; working conditions: low/high temps, outdoor elements, noisy, hazardous, poor ventilation, small/enclosed spaces.
- Additional Information: New Employee Orientation (in person at Madison WI HQ or AmFam core locations; may be virtual). Offer contingent on background checks, signing NDA, sponsorship not considered unless specified. Candidates must have hands-on property field claims experience and proven ability to write clear, accurate, timely estimates in Xactimate.
- Benefits: comprehensive medical, dental, vision and wellbeing benefits; competitive 401(k) contribution; pension plan; annual incentive; 9 paid holidays; paid time off program (23 days accrued annually for full-time); student loan repayment program; paid-family leave.
- Interns and contingent workers not eligible for benefits.
- EEO etc to be removed.
We need to create sections: About the role (maybe a summary), Responsibilities (Primary Accountabilities), Requirements (maybe Licenses + Specialized Knowledge & Skills?), Qualifications (maybe experience?), Skills (maybe same as Specialized Knowledge & Skills?), Benefits, Pay, Schedule.
We must not create sections with filler. Must include only if content present.
We have content for:
- About the role: description of role (investigate claims, remote, 80% field, relocation support, fleet vehicle, report to manager). Could be "About the role".
- Responsibilities: Primary Accountabilities list.
- Requirements: Licenses (driver's license, state licensing) maybe also travel requirements? Travel could be separate Schedule? Travel Requirements could be under Schedule? Actually schedule maybe not defined; but we have travel requirements up to 50% and catastrophe duty up to 75%. Could be under "Travel" but not a required heading. We have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map:
- Requirements: Licenses (driver's license, state specific licensing) and maybe travel requirements? Travel could be under Schedule? But schedule is about work schedule (remote, 80% field, occasional office). Travel requirements could be separate but we don't have a heading for Travel; we could put under Requirements or Schedule. Since Schedule heading is for work schedule (remote, 80% field, occasional office). Travel requirements could be under Schedule as it's about travel expectations. However schedule heading is for schedule (like full-time, shift). We have info: fully remote/work from home, 80% field, occasional office for engagement. That's schedule. Travel requirements up to 50% and catastrophe duty up to 75% could be under Schedule as well (travel expectations). We'll include both.
- Qualifications: maybe experience (hands-on property field claims experience, ability to write estimates in Xactimate). Also maybe "Specialized Knowledge & Skills Requirements" could be under Skills. Qualifications could be experience and education? Not given. We'll put experience under Qualifications.
- Skills: the specialized knowledge & skills list.
- Benefits: benefits list.
- Pay: compensation range.
- Schedule: remote, 80% field, occasional office, travel expectations.
We must not repeat job title. No duplication.
We must not include boilerplate like EEO, legal, accommodation request, etc.
We must preserve all substantive info; not invent or summarize away detail. Must keep details like percentages, numbers, etc.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
Investigate and maintain property claims, secure information, review coverages, complete field inspections, and settle claims. Handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio (specifically seeking candidates from the Lorain or Vermillion and southwest Cleveland area). Occasionally handle desk claims. This is a fully remote/work-from-home role where you will spend 80% of your time in the field. On occasion you may be asked to travel to an office location for in‑person engagement activities such as team meetings, training and culture events. Relocation support is offered for eligible candidates. You will report to the Property Claim Manager. A company fleet vehicle is provided with the option to use it for personal use.
Responsibilities
- Investigate origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identify complex issues and seek assistance as needed.
- Handle claims on a good faith basis.
- Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conduct on‑site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
- Respond to customer inquiries, make appropriate decisions and close file as needed.
- Interpret and determine policies, leases, by‑laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
- Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
- Valid driver's license required plus an acceptable driving record.
- Obtain state‑specific property casualty claims licensing as required.
Qualifications
- Hands‑on property field claims experience.
- Proven ability to write clear, accurate, and timely estimates in Xactimate.
Skills
- Demonstrated experience providing customer‑driven solutions, support, or service.
- Demonstrated experience handling 1st and 3rd party, multi‑line claims across operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits.
- Competitive 401(k) contribution.
- Pension plan.
- Annual incentive.
- 9 paid holidays.
- Paid time off program (23 days accrued annually for full‑time employees).
- Student loan repayment program.
- Paid‑family leave.
Pay
Position compensation range: $57,000.00 – $94,000.00 (salary). Compensation may vary based on job level and geographic work location.
Schedule
- Fully remote/work‑from‑home role; 80% of time spent in the field.
- Occasional travel to office locations for in‑person engagement activities (team meetings, training, culture events).
- Travel requirements: up to 50% of time; catastrophe duty up to 75% as applicable.
- Relocation support offered for eligible candidates.