Property & Buildings Central Region Operations Leader

General Operations

Partner with the Business Operation Director on all operational aspects of the business.
Communicate and coordinate with Local Leaders and other managers on operational aspects of the business.
Assist in monitoring P&L, project performance, and staffing.
Collaborate with Strategic Growth Team (SGT), HR Partners, Finance Managers and Project Accounting.
Oversee Local Operations Leaders and Business Line Project Directors (PD) duties.
Partner with Project Delivery for project operations consistency and reporting.
Deliver training and mentoring support for project managers and staff.
Act as a key leader in the Business Lines People and Culture Work to support staff hiring and attrition goals.
Monitor staff billability/billable hour goals and take corrective action when needed.
Assist in developing corrective plans to address deficiencies identified in project performance.
Supports work sharing across regions/business lines
Support HR as needed with personnel issues.
Support programs such as Safety, Sustainability and Ethics & Compliance.

Profit and Loss (P&L)

Maintain Business Line budgets and provide recommendations/corrective actions to stay within budgets.
Operationalize region growth strategies, forecasting and funding strategy in collaboration with Business Line Executives.
Track, support and report project funding.
Take necessary actions to lead and improve cash flow.
Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning.
Execute on the Business Line P&L priorities and strategies, including revenue generation, project margin, EBITDA, DSO, project delivery, client satisfaction, staff billability/billable hour goals and safety and other financial metrics.

Project Operations

Coordinate with Project Delivery Partners to:
Monitor that appropriate Project Reviews are being conducted in the Business Line.
Oversee PDs and confirm they are performing their duties.
Identification of project execution risk.
Evaluation of Project Manager performance.
Identification of challenged projects tracking, financial; impacts and corrective action plans.
Lead work planning and negotiations sessions for key projects.
Lead Readiness Reviews for large or high-risk projects.
Ensure appropriate proactive project reviews are being conducted on high risk/large value/Alternative Delivery projects and any necessary follow up is done.
Identify projects that are in distress (challenged projects) and provide the oversight necessary to correct the issues.
Develop recovery teams as necessary to correct unsatisfactory project performance.
Ensure any needed corrective deficiencies identified in project audits are addressed.
Provide independent research and contribution to the betterment of Project Operations procedures.

Key Performance Indicators

• EBITDA
• Net Revenue
• Organic Growth
• Margin Erosion
• DSO
• Billability
• Funding (Backlog)
• Headcount growth

Required Qualifications

• 10+ years of experience
• Bachelor's Degree in Engineering, Planning, Architecture, Business, or equivalent discipline
• Experience as a major project manager, or related role to understand project delivery issues and requirements
• Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, overhead elements, and performance expectations
• Proactive problem-solving skills and helpful, open and candid communication skills
• Leadership skills that portray commitment, reliability, and accountability to desired outcomes

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

Notice to Third Party Agencies

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.