Property Administrator

About the role

The Property Administrator serves as the point person for all facets of Architectural Modification Administration and Association Governing Document Enforcement, including community inspections and drives, homeowner correspondence, modification application processing and follow-through and facilitation of related duties and responsibilities.

Job Responsibilities

• Maintains a positive working relationship with the General Manager, who is responsible for the overall management functions of the association.
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association.
• Interacts and follows up with architectural consultants regarding architectural issues of the association.
• Maintains accurate and complete records as required to properly and effectively implement the Architectural Program.
• This includes homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.
• Schedules, attends and performs all follow-up to drive-throughs of the association.
• Prepares for, attends, and performs all follow-up to Architectural Committee (ARC) meetings and Enforcement meetings as designated by association requirements.
• Attends Board of Directors meetings if directed by Supervisor.
• Prepares and distributes monthly ARC agenda packets.
• Completes and maintains current reference notebooks containing all necessary information to properly and effectively support the Architectural Program for the association.
• Utilizes technology as applicable to perform job functions and publish communications to the membership.
• Accepts and reviews all architectural plan submittals.
• Meets with homeowners as required to review plans. Assists in facility and/or front desk coverage as assigned.
• Affords assistance in coordinating parking related violations with the security vendor.

Skills & Qualifications

• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, peers and supervisors.
• Ability to prepare written reports and complete log sheets.
• Bilingual Spanish helpful.
• Excellent general math skills.
• Ability to determine next level involvement for problem resolution.
• Must demonstrate good judgment.
• Ability to think and work independently as well as part of a team.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

Education & Experience

• Must possess a high school diploma or equivalent certification.
• Somewhat college coursework preferred or equivalent work experience.
• Previous experience in property management and/or closely related field.
• Previous experience in customer service.

Physical Requirements & Working Environment

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Hours over and above normal office hours will occur.
• Evenings, weekends, and some holidays may be required.
• Must be able to work some evenings to attend meetings.
• Certain work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Consistent and regular attendance required.
• Overtime may be required.
• Must have use of reliable transportation, as needed.
• Schedule is subject to change based on business needs.
• Tools & Equipment Used Valid California Driver’s License and the State mandated vehicle insurance.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.