Property Adjuster - Field Estimating - Memphis, TN

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

About the role

As a Field Property Adjuster, you will provide exceptional service to our policyholders by traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide using platforms like Xactimate and ClaimsX Video Collaboration, with a focus on water losses to ensure customers receive the highest level of support and resolution.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each claim.
• Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, or video chat to guide them through a fast, fair, and easy claims process, offering their preferred communication method.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, including handling challenging and complex situations.
• Utilize tools like estimate software, job aids, and settlement platforms while applying sharp critical thinking skills to solve problems in a fast-paced environment.
• Protect the company financially by adhering to policy agreements and maintaining clear, timely, and accurate documentation in the claims system.

Requirements

• 2 years of previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant estimating software.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within the posted location is mandatory.
• Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one- to two-story roof.
• Valid driver’s license and willingness to travel as part of the job.

This position is not available for residents of California, Alaska, Hawaii, or Puerto Rico.

Training

You will receive comprehensive training to build a claims foundation and understand day-to-day systems and processes. Ongoing training opportunities for continuous improvement are provided regularly. You will be required to attend approximately 2 weeks of training in Dallas, TX.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you must secure the license(s) within 60 days of hire, with support from the Hiring Manager and Centralized Licensing team.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with personal life.
• Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.
• Eligibility for a $1,000 Licensing Sign-On Bonus if you hold applicable active licenses (e.g., Home Resident Property & Casualty, Designated Home State Florida or Texas, or Appraiser License). Current or former Allstate employees are not eligible.
• Potential eligibility for a company car based on annual work mileage, with mileage reimbursement for personal vehicle usage during work until guidelines are met.

Pay

Compensation for this role ranges from $56,000 to $98,450 annually, based on experience, qualifications, location, and internal equity.

The candidate(s) offered this position will be required to submit to a background investigation.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Negotiation
• Time Management
• Working Independently
• Xactimate