Property Adjuster - Field Estimating Baton Rouge, LA

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

About the role

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will focus on water losses, ensuring customers receive the highest level of support and resolution for these claims.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each claim.
• Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, offering their preferred communication method.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, including handling challenging and complex situations.
• Utilize multiple tools (e.g., estimate software, job aids, settlement platforms) and critical thinking to solve problems in a fast-paced environment.
• Protect the company financially by adhering to policy agreements and maintaining clear, timely, and accurate documentation in claims systems.

Requirements

• 2 years of previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant estimating software.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within Baton Rouge, LA is mandatory.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one- to two-story roof.
• Valid driver’s license and willingness to travel as part of the job.

This position is not available for residents of California, Alaska, Hawaii, or Puerto Rico.

Training

You will receive comprehensive training to build a claims foundation and understand day-to-day systems and processes. Ongoing training opportunities for continuous improvement are provided on the job. You will be required to attend approximately 2 weeks of training in Dallas, TX.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, including passing an additional background check with the Department of Labor. If applicable, you must secure the license(s) within 60 days of hire, with support from the Hiring Manager and Centralized Licensing team.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to balance work with personal life.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.
• Eligibility for a company car based on annual work mileage (determined by leadership); mileage reimbursement for personal vehicle usage during work until guidelines are met.

Pay

Compensation for this role ranges from $68,000 to $115,000 annually, based on experience, qualifications, location, and internal equity.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible.