Promotions & Events Manager

Initial Placement & Total Rewards

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Benefits

• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members. Understand department objectives, standards, guidelines and budget to achieve effective management of department.

Reviews digital signage plan to ensure effective communication to patrons and back of house employees. Ensures marketing promotion communication clearly articulates all rules. Partners with Compliance to ensure submission to the gaming commission is timely and accurate.

Develop and maintain an internal monthly electronic marketing calendar outlining and identifying content and scheduling. Manage all electronic content jobs through the production cycle including monitoring of completion and posting dates and reprioritize tasks as required.

Develop, plan and execute all promotional programs and special events for River City Casino and Hotel. Prepare Pro-forma on promotions and events to determine worthiness. Monitors financial figures for future promotions. Perform post analysis of efficiency and profitability of all promotional programs and special events.

Host guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits. Communicate goals and needs in order to facilitate planning for River City Casino and Hotel’s promotional programs.

Complies with Penn National Gaming, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.

Maintains a level of professionalism that will make guests want to return to River City Casino and Hotel. Anticipate the guest’s needs and responds appropriately with a sense of urgency. Actively work as a good will ambassador of Penn Entertainment properties.

Effectively communicate with management in order to fulfill and address any issues and needs requested by guests or employees. Assist the marketing staff with the execution of marketing programs.

Qualifications

Must have excellent verbal, written, and interpersonal skills. Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook). Strong client interface and presentation skills preferred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must have demonstrated ability to drive toward results.