Customer Success & Solutions Manager

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do.

About the role

You're someone who enjoys working directly with customers and helping them get the most value from digital products. You can move comfortably between product demonstrations, onboarding sessions, integration discussions, and customer success reviews. You're equally focused on helping customers solve problems today and shaping better products for tomorrow.

The Customer Success & Solutions Manager will own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers to understand their business needs, demonstrate product capabilities, guide implementations, and ensure they achieve measurable value from our solutions. You will serve as a bridge between customers and internal teams, partnering closely with Sales, Product Management, Engineering, and Support to create a seamless customer experience across one or more digital products.

Responsibilities

• Support the Sales Process: Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions.
• Lead Onboarding & Adoption: Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement.
• Coordinate Implementations & Integrations: Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements.
• Manage Customer Relationships: Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products.
• Capture Customer Feedback: Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements.

Requirements

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role.
• Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity.
• Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.
• Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams.
• Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities.

Skills

You enjoy helping customers solve problems and achieve outcomes. You are equally comfortable leading a demo, onboarding a customer, or coordinating an integration. You build trust quickly with end users, business stakeholders, and internal teams. You are proactive, organized, curious, and accountable for results.

Pay

The expected salary for this position is $95,000 to $115,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Benefits

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: 401(k) with company match (immediate vesting upon enrollment).
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
• Work-Life Balance: Paid-time off and family leave.