Promotions Associate, Special Events (Caesars New Orleans)

About the role

Special Events and Promotions Associates assist with the execution of events and giveaways that create memorable service experiences for guests who are part of the Caesars Rewards loyalty membership. This includes set up and breakdown of all required props and supplies for each event, as well as helping guests at kiosks activate their offers. The position requires a flexible schedule based on the business demands of the events calendar.

Responsibilities

• Provides excellent guest service.
• Executes promotions inside the casino and assists patrons participating in promotions.
• Creates an atmosphere of fun and excitement for guests.
• Assists with the execution of invitational events and promotions.
• Adapts quickly to rapidly changing business levels and values the differences of others.
• Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at the conclusion of promotion/event.
• Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
• Tracks inventories and expenses for each assigned project.
• Maintains record keeping for each project including tracking reports and analysis.
• Displays a professional demeanor and willingness to assist guests.
• Seeks ways to improve friendly and helpful service and reduce guests' waiting time to positively impact the department’s guest service ratings.
• Ensures integrity and confidentiality of all guests’ data.
• Complies with all state, federal, and regulatory policies and procedures.
• Delivers and picks up promotional items when necessary.
• Acts as a role model and presents oneself as a credit to Caesars, encouraging others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Licensed and authorized to execute promotions on the gaming floor.
• Performs all other job-related duties as requested.

Requirements

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of previous experience in the hospitality, events, retail, or casino industry preferred.
• Well-groomed and outgoing personality required.
• Proficient in Excel and Microsoft Office at an above-average level.
• Flexible schedule to work scheduled events on weekends, holidays, any day of the week, and any shift.
• Must be able to read, write, speak, and understand English.
• Thrives when working with a team.

Additional Requirements

• Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Must have the manual dexterity to operate a typewriter, computer, 10-key adding machine, photocopy machine, fax machine, and telephone.
• Must be able to respond to visual and aural cues.
• Must be able to lift and carry 20 lbs.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the casino, including in and around Pit areas.
• Must be able to respond calmly and make rational decisions when handling guests’ demands in a fast-paced environment.
• Gaming Permit: Non-Key.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company.

Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission is to “Create the Extraordinary.” Our vision is to “Create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars.”