Promotions Administrator Full Time

Essential Duties And Responsibilities

• Provide guidance and daily supervision to promotions staff within the Marketing department
• Support VP of Marketing and Director of Special Events on assigned projects
• Manage the Events and Promotions team in the planning, design, and execution of all assigned events and promotions
• Develop and implement promotions, including Penn Play App initiatives, retail campaigns, direct mail, entertainment, and special events
• Prepare and manage event budgets, including cost projections, tracking, and final reconciliations
• Maintain and oversee the master calendar of all Casino and Hospitality events, ensuring accurate and organized documentation
• Collaborate cross-functionally with Marketing, Operations, and other departments to support successful event execution
• Partner with internal teams, including Graphic Design, to ensure timely development of promotional and printed materials
• Communicate event details, updates, and revisions to stakeholders and ensure accurate recordkeeping of all changes
• Ensure compliance with all regulatory requirements by preparing and submitting necessary documentation to Gaming Control Board and internal Compliance, Legal, and Risk teams
• Maintain accurate guest data, including guest lists and accessible seating accommodations
• Analyze and evaluate the effectiveness of promotions, events, and campaigns to drive continuous improvement
• Oversee on-site event execution by greeting guests, resolving concerns, and ensuring a seamless guest experience

Qualification Requirements

• Must be at least 21 years of age
• High school diploma or equivalent is required
• Associate’s degree in marketing, finance, or related field, or equivalent combination of education and experience
• Minimum two years of related work experience (ticketed/retail events, sales events, casino player events, special events/promotions)
• Excellent verbal, written, and interpersonal communication skills
• Proficient in Microsoft Word, Excel, and Outlook
• Strong oral and written communication; client interface and presentation skills preferred
• Demonstrated ability to drive toward results and meet objectives
• Able to effectively present information and respond to questions from managers, clients, customers, and the public
• Skilled in resolving conflicts and interacting diplomatically with guests, staff, and colleagues
• Language Skills: Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Ability to convey information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

Reasoning Abilities

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Able to make quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Capable of logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

Physical Demands

• Regularly required to stand for extended periods (6 to 10 hours) and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move: up to 10 lbs regularly, up to 20 lbs frequently, up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs (minimum of 200 steps), ramps, and uneven surfaces
• Able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights
• May be required to work outdoors and in varying temperatures including extreme heat and humidity
• Able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting