Project Technician 1- Nashville, TN

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small or less complex projects. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

About the Role

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed
• Serves as key interface for the provision of technical support and training for the customer; accountable for maximizing customer satisfaction
• Refers more complex issues to higher level colleagues
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions
• Writes routine programs for systems
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work
• Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction
• Performs other duties and responsibilities as requested or required

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems
• Self-starter who works well with direct supervision
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• A valid driver's license with a clean driving record
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required
• Education: High School/GED or equivalent experience
• Preferred Experience (not required): 3-5 years relevant field service
• Programming and troubleshooting skills with Lenel, Softwarehouse, Genetec, Milestone, Hanwha, and AXIS preferred

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave