Project Support Specialist

Key Responsibilities

• Deliver world-class IT support to onsite and remote end users.
• Independently resolve complex break/fix issues in person or via telephone.
• Receive and respond to incoming support requests in a timely manner.
• Present the facts transparently to promote collaborative solutions.
• Image PCs.
• Set up PCs.
• Troubleshoot PCs.
• Troubleshoot Windows 11 operating system issues.
• Install and troubleshoot software.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Perform IMACs.
• Resolve end-user computer issues.
• Provide support on various End User Computing Technology projects at various client sites.
• Provide technical support to Office Services as needed.
• Act as a resource for IT projects and initiatives in other functional areas as needed.
• Support and assist other IT functions as needed.

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: 7+ years of experience in an IT technical role may be considered equivalent experience. 5+ years of direct experience supporting C-Suite executives and other VIP staff. 7+ years of experience in desktop hardware, operating systems, smartphones, and printers. 7+ years of experience in Microsoft products, including Windows, Office, Outlook, Skype, and related products. 7+ years of experience in business communication platforms, including messaging, video conferencing, telephony, and related platforms.
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
• Experience working in a team-oriented, collaborative environment.

Skills

• Working technical knowledge of current protocols, operating systems, and standards.
• Strong written and oral communication skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute.
• Strong customer-service orientation with a focus on customer satisfaction.
• Highest degree of professionalism and integrity.
• Flexibility to be on call during off hours and weekends.
• Ability to research and test new technologies and solutions.
• Time management and organizational skills.