Project Specialist

Responsibilities

• Manage reservation requests for 11+ nights to fulfill customer needs and ensure customer satisfaction.
• Utilize decision-making skills to find hotel options that fit client guidelines.
• Communicate with clients and hotels via phone and email to ensure consistency with Corpay Lodging policies.
• Demonstrate proficiency and consistency in providing high-quality reservations and lodging options to clients.
• Complete negotiations on all requests for stays of 11+ nights following established policies and procedures.
• Secure rates, discounts, and RFP agreements with both current and prospective hotel partners.
• Utilize in-depth knowledge of the hotel industry and regional markets relevant to client needs.
• Reserve accommodations that align with client guidelines, including per diem rates, amenities, mileage limits, authorized requestor parameters, and hotel preferences.
• Identify and resolve client and hotel issues.
• Manage client and hotel communications regarding reservation extensions, early departures, and other modifications.
• Meet or exceed all established client deadlines.
• Consult with clients to determine and recommend the most suitable lodging options based on their specific needs.
• Attend all scheduled training sessions, meetings, and events as assigned by the supervisor.
• Perform other duties as assigned to support operational and client service needs.

Qualifications & Skills

• High School diploma or equivalent.
• 1-3 years of previous related experience.
• Demonstrated ability to solve problems at a high level through critical thinking.
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, individual responsibility, ownership, and commitment to providing the highest level of customer service.
• Be available for on-call rotations, which may fall outside of regular scheduled shifts.