Project/Program Manager IV

Location: Bellevue, Washington (Onsite)

About the role

Manage and oversee various cross-functional programs, ensuring successful end-to-end delivery against defined timelines and metrics. Develop and refine program strategies, effectively communicating progress, risks, and recommendations to senior leaders and key stakeholders. Set clear objectives for programs, leveraging data analytics, SQL, and Excel-based reporting to drive measurable improvements. Navigate and resolve ambiguities in complex operational scenarios, applying structured problem-solving skills. Develop deep familiarity with operational systems and processes — capable of independently handling anecdotal checks, troubleshooting requests, and operational inquiries from partner teams. Hold cross-functional stakeholder teams accountable to program timelines; exercise sound judgment on escalation paths and surface critical issues proactively. Implement repeatable processes and drive automation or standardization to reduce manual effort and improve operational efficiency.

Responsibilities

• Manage and oversee cross-functional programs, ensuring end-to-end delivery against timelines and metrics.
• Develop and refine program strategies; communicate progress, risks, and recommendations to senior leaders.
• Set clear program objectives using data analytics, SQL, and Excel-based reporting.
• Resolve ambiguities in complex operational scenarios with structured problem-solving.
• Develop deep familiarity with operational systems to handle troubleshooting and inquiries.
• Hold stakeholder teams accountable to timelines; escalate critical issues proactively.
• Implement repeatable processes and drive automation to improve operational efficiency.

Requirements

• Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
• 5+ years of program or project management experience, including end-to-end delivery and senior leadership communication.
• Experience using data and metrics to determine, drive, and measure improvements.
• Experience working cross-functionally with both technical and non-technical teams.
• Experience defining program requirements and translating operational data into actionable insights.

Skills

• Advanced proficiency in Excel (Pivot Tables, VLookups, multiple criteria lookups, nested logical/IF formulas, array formulas, data cleansing).
• Working knowledge of SQL for data querying and analysis.

Preferred Qualifications

• Master's degree.
• 5+ years of driving end-to-end delivery and communicating results to senior leadership.
• 5+ years of driving process improvements.
• Experience in stakeholder management across varied organizational levels.

Pay

$75 - $82 hourly

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations like CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.