Project Policy Analyst Supervisor 2

About the Role

The Project Policy Analyst Supervisor 2 position at the Patient Contact Center (PCC) provides direct supervision and guidance to the Implementation Team (PPA4s and PPA2s). This role supervises the implementation team to ensure Ambulatory Access-related projects are completed with accountability and stewardship of department resources (operational, financial, and human) in compliance with the organization’s priorities and goals.

Responsibilities

• 50% - People Management/Leadership: Supervise and lead the Implementation Team, fostering professional growth and ensuring team success.
• 40% - Project Management and Implementation: Oversee the execution of projects, particularly those related to Referral and Scheduling Epic-related build and workflows for multi-department and/or specialty service lines.
• 10% - Program Development: Utilize analytical and program evaluation skills to provide sound recommendations, continually assess systems, and develop or revise processes to accommodate changing requirements.

Requirements

• Bachelor's degree in a related area and/or equivalent experience/training.
• Progressive leadership experience in health system administration, health care planning, public administration, or an equivalent combination of education, training, and experience.
• Experience leading analytical professional teams to successful outcomes.
• Expertise in implementing Referral and Scheduling Epic-related build and workflows for multi-department and/or specialty service lines.
• Experience with program development, including analytical and program evaluation skills.
• Advanced project management skills.
• Proficiency in Excel, Microsoft PowerPoint, Visio, Teams, and Word, with the ability to teach and train these programs.
• Excellent interpersonal and communication skills, with the ability to express ideas assertively, respectfully, and concisely both orally and in writing.
• Demonstrated ability to lead interdisciplinary teams, develop/manage partnerships, and create ad hoc teams to address challenging problems.
• Strong understanding of the importance of maintaining confidentiality of hospital and patient information.
• Ability to articulate and support the UCDHS mission, vision, and values, as well as departmental goals.

Preferred Qualifications

• Project Management Professional Certification (PMP).
• Cadence, Ambulatory, Tapestry, or Prelude Epic accreditation/certification.
• Supervisory/people management experience of 2+ years.
• Experience in an academic institution or large integrated health system.

Department Overview

The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging, and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH’s ambulatory division. Services for patient appointments are supported with dynamic guidelines and process flows, including systematic decision tree workflows. The PCC proactively supports ambulatory partners with change needs as possible.

Pay

Salary range: $3,375.20 - $6,210.40 (biweekly).

Schedule

Full-time (100%), Monday–Friday, 8:00 AM–5:00 PM. This position is hybrid, with a mix of on-site and remote work.

Benefits

• High-quality, low-cost medical plans for you and your family.
• UC-paid dental and vision coverage for you and your family.
• Retirement plans, including pension and other retirement savings options.
• Supplemental insurance: additional life, short/long-term disability, pet insurance, legal coverage, accident, critical illness, and hospital indemnity.
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance, and Pay for Family Care and Bonding for eligible employees.
• Lactation Support Program and family care discounts/resources.
• Employee Well-being resources and programming.
• On-site Employee Assistance Program with free mental health services.
• Generous paid holidays, vacation, and sick time.
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees.
• Access to free professional development courses and learning opportunities.
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees.

Physical and Mental Demands

• Standing: Occasional, up to 3 hours.
• Walking: Occasional, up to 3 hours.
• Sitting: Frequent, 3 to 6 hours.
• Lifting/Carrying (0-25 lbs): Occasional, up to 3 hours.
• Pushing/Pulling (0-25 lbs): Occasional, up to 3 hours.
• Bending/Stooping: Occasional, up to 3 hours.
• Squatting/Kneeling: Occasional, up to 3 hours.
• Twisting: Occasional, up to 3 hours.
• Reaching overhead: Occasional, up to 3 hours.
• Keyboard use/repetitive motion: Frequent, 3 to 6 hours.
• Sustained attention and concentration: Frequent, 3 to 6 hours.
• Complex problem solving/reasoning: Occasional, up to 3 hours.
• Ability to organize & prioritize: Frequent, 3 to 6 hours.
• Communication skills: Frequent, 3 to 6 hours.
• Numerical skills: Occasional, up to 3 hours.
• Constant interaction: Frequent, 3 to 6 hours.
• Customer/Patient Contact: Frequent, 3 to 6 hours.
• Multiple concurrent tasks: Frequent, 3 to 6 hours.

This position is designated as a mandated reporter under CANRA and UC policy. Employment is contingent upon clearing a criminal background check, which may include drug screening, medical evaluation clearance, and functional capacity assessment.