Project Operations Manager

Responsibilities

• Ensure contract compliance at all assigned properties; identify security issues and opportunities and recommend solutions to client’s corporate security team
• Promptly notify, report, and follow up on critical incidents
• Facilitate and provide in-depth client specific training to new and current Operations Managers
• Serve as the key point of client contact to ensure the delivery of high-quality security services at the assigned accounts
• Build and maintain relationships with local and regional client contacts; collaborate with all levels of the organization to identify, analyze, and solve problems and create opportunities for continuous improvement, maintaining focus on client and officer satisfaction and financial objectives
• Identify and present industry best practices to all teams in all locations
• Prepare and present Quality Business Reviews
• Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable monthly scorecard results
• Affirm accuracy and resolution of all administrative and operational functions including payroll, billing, accounts receivable, scheduling
• Conduct in-depth audits and analyses of operational and financial controls relating to the account management
• Affirm all contract renewal, rebid, and rate increase initiatives
• Communicate weekly with Allied Universal leadership and corporate client management addressing all internal and external concerns and implementing best practices based on trending activity
• On-call 24/7 for staff and client support

Qualifications

• Bachelor’s degree preferred
• Minimum of five (5) years of professional-level security management experience
• Proficient in Microsoft applications (Outlook, Word, Excel, Power Point)
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Professional composure when dealing with unusual circumstances
• Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliation
• Strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner
• Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Benefits

• $75,000 to $87,000, depending on experience
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay

• $75,000 to $87,000, depending on experience

Schedule

• Not specified