Project Operations Coordinator

About the role

Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. Our work includes chimney restoration and masonry, fireplace installation, venting systems, gas and wood appliances, and other residential construction and home-service projects. We are looking for an experienced Project Operations Coordinator to coordinate residential fireplace and hearth restoration and installation projects from approval through completion.

Responsibilities

• Manage the operational side of multiple active residential construction and installation projects.
• Understand project scope, anticipate crew needs, and identify potential problems before they affect the schedule.
• Manage projects from sales approval through completion and closeout.
• Review scopes of work, estimates, job documentation, photos, measurements, and project requirements.
• Coordinate project readiness, deposits, scheduling, materials, equipment, and crew requirements.
• Maintain communication between sales, customers, field crews, vendors, and management.
• Track multiple active projects and proactively identify scheduling, material, or job-readiness issues.
• Coordinate changes or unexpected field conditions that affect project execution.
• Visit active job sites to review progress, quality, project conditions, customer satisfaction, and crew needs.
• Help ensure crews arrive with the information, materials, equipment, and preparation necessary to complete the project successfully.
• Review technician paperwork, job notes, photos, and project documentation.
• Monitor project labor and technician timesheets.
• Ensure required project documentation is complete and accurate.
• Track outstanding project items and follow them through resolution.
• Coordinate project completion, closeout, and handoff to billing.
• Review project material and equipment requirements.
• Order materials, venting, equipment, and specialty components.
• Coordinate purchasing with manufacturers, distributors, and local suppliers.
• Track purchase orders, lead times, backorders, and delivery dates.
• Verify orders for accuracy before projects are staged.
• Identify material issues that could affect project schedules.
• Maintain organized purchasing and project records.
• Maintain company safety documentation, incident records, and OSHA logs.
• Coordinate safety meetings, training sessions, and toolbox talks.
• Track employee safety certifications and training requirements.
• Maintain SDS, equipment, and other required safety documentation.
• Assist with incident documentation and coordination with outside safety consultants.

Required Qualifications

• Minimum 2 years of experience coordinating or managing construction, remodeling, skilled-trade, installation, or field-service projects.
• Experience coordinating multiple active field projects involving crews, schedules, materials, customers, vendors, and changing job-site conditions.
• Working understanding of how residential construction or skilled-trade projects move from estimate/sale through planning, procurement, field execution, and completion.
• Experience reviewing scopes of work, job documentation, material requirements, and project schedules.
• Ability to anticipate project needs and identify missing information, materials, or job-readiness issues before sending a crew.
• Strong organizational and problem-solving skills with the ability to manage competing priorities and deadlines.
• Confident communication with homeowners, field technicians, vendors, salespeople, and management.
• Comfortable visiting active residential construction/job sites.
• Proficient with business software, project-management systems, and Microsoft Office or Google Workspace.

Preferred Experience

• Experience in one or more of the following industries is strongly preferred: Residential construction or remodeling, HVAC, Roofing, Chimney/fireplace/masonry, Plumbing, Electrical, General contracting, Specialty trades or home services.
• Construction purchasing and material procurement.
• Coordinating subcontractors and field crews.
• Inventory or warehouse coordination.
• Reading construction scopes, plans, specifications, or manufacturer documentation.
• OSHA documentation, safety programs, or construction safety compliance.