Project Manager Team Lead

Job Summary

The Project Manager Team Lead is responsible for planning, organizing, leading, and controlling projects efficiently and effectively. This includes managing projects from inception to maintenance, ensuring all deliverables are met on time, and participating in interviews to evaluate prospective Project Managers.

About the Role

This is a hybrid position currently. Candidates must be willing to work at the corporate office in Palm Harbor, FL, at least 2 days per week.

Qualifications Summary

• Significant workforce development/Unemployment Insurance/Labor Market Information knowledge and managerial experience
• Ability to take ownership of projects and complete them accurately and efficiently
• Excellent communication skills, both written and oral
• Ability to work independently and in a team environment
• Organized and detail-oriented
• Experience working with various internal groups and teams
• Experience managing multiple, simultaneous projects and deadlines
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, and Project)
• Experience interfacing with customers, internal managers, and staff
• Prior experience within the workforce development system with a solid knowledge of Department of Labor Employment and Training programs
• Knowledge of the software development life cycle

Responsibilities

• Create, maintain, and execute an information technology project plan
• Coordinate designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
• Articulate design rationale and functional strategy as it directly relates to accomplishing goals
• Oversight and management of the day-to-day operational aspects of one or more projects
• Maintain and manage the overall detailed project plans and milestone reports
• Coordinate delivery of development and production releases that meet quality assurance standards
• Aid in specifying design and development tasks
• Aid in creating test plans and testing efforts
• Review deliverables prepared by the team before passing to the client
• Effectively apply project management methodology and enforce project standards
• Ensure project documents are complete, current, and stored appropriately

Communication

• Facilitate team and client meetings effectively
• Keep the client and project team well informed of project status, issues, and issue mitigation strategies
• Resolve and/or escalate issues in a timely fashion
• Communicate relevant project information to superiors

Technical

• Possess a general understanding of application programming, database, and system design
• Understand Internet, Intranet, Extranet, and client/server architectures
• Analyze system requirements relative to the base software functionality and configuration
• Write software requirements based upon analysis of clients' needs
• MS SQL server and query knowledge

Leadership

• Inspire coworkers to attain goals and pursue excellence
• Manage the process of innovative change effectively
• Identify opportunities for improvement and make constructive suggestions for change

Teamwork

• Work with both technical software developers and non-technical state and local government clients
• Coordinate client training with training staff and assist where necessary
• Prepare and deliver training updates via webinars
• Ability to work as a team player across time zones and geography with business analysts, development, and QA teams in Florida

Client Management

• Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email, or via phone
• Manage day-to-day client interaction, and investigate and answer client questions
• Obtain, discuss, and follow-through with feedback from the client
• Set and manage client expectations
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Build a knowledge base of each client's organization and objectives

Knowledge and Skills

• Proficient in MS Office (Word, Excel, Outlook, PowerPoint, and Project)
• Knowledge of relational databases and basic SQL query techniques
• Experience interfacing with customers, internal managers, and staff
• Strong interpersonal and relationship management skills
• Strong oral and written communication skills with an attention to detail
• Strong leadership skills with a proven past to drive results and affect change
• Bachelor’s Degree in business or related field, or equivalent experience preferred
• PMP, CAPM certification, CSM, PMI-ACP, or formal project management training preferred