Project Manager (Senior Product Manager) with State Client

Key Responsibilities

• Lead the Medicaid eligibility outcomes pilot team as the Senior Product Manager, providing strategic leadership across policy, operations, eligibility, and IT functions.
• Define and steward the product vision for Medicaid eligibility, enrollment, and renewal processes, aligning with MHBE goals and compliance requirements.
• Track and report on Key Performance Indicators (KPIs) tied to beneficiary and worker outcomes, such as reducing procedural terminations and improving renewal rates.
• Use qualitative user research and quantitative performance data to drive prioritization decisions, balancing stakeholder needs.
• Collaborate with stakeholders from various departments to present findings and recommendations in decision-ready formats.
• Partner with state staff to design and implement system improvements, ensuring user needs and operational pain points are addressed.
• Manage product delivery by working with cross-functional teams (engineering, design, policy, etc.) to transform concepts into actionable requirements.
• Ensure compliance with federal and state policies, including CMS Medicaid regulations and Section 508 accessibility standards.
• Mentor and build capacity within state teams for modern product management practices, ensuring sustainable methods beyond the engagement.

Required Qualifications

• Experience: At least 7 years as a Product Manager, with 3 years in complex, regulated, or large-scale environments such as healthcare, government, or financial services.
• 2 years of experience leading digital service delivery across cross-functional teams.
• Proven track record of delivering digital products or features from discovery through implementation, with measurable outcomes.
• Skills: Strong written and verbal communication, with the ability to adapt to diverse audiences. Experience managing roadmaps, backlogs, and prioritization frameworks. Ability to navigate legal, regulatory, policy, and technical constraints in complex environments.
• Familiarity with iterative, incremental delivery practices (e.g., Agile).

Preferred Qualifications

• Knowledge of Medicaid, CHIP, SNAP, TANF, or other federal/state benefits programs.
• Prior Product Manager experience in government or public sector health insurance programs, such as Medicaid agencies or health insurance marketplaces.
• Familiarity with CMS guidance, federal Medicaid regulations, and state procurement practices.
• Experience with agile methodologies, human-centered design, and outcome-based metrics frameworks.
• Familiarity with AI-assisted workflows or automation in regulated public-sector contexts.