Project Manager (S&O)

What You’ll Own

• Manage end-to-end delivery of customer projects, including holistic planning, communication, implementation, and follow-through after the sale.
• Lead customer projects focused on technical solutions and service delivery, ensuring project objectives are met across scope, time, budget, and quality.
• Serve as the primary point of contact for the customer throughout the project lifecycle.
• Cook up internal and external stakeholders across functional areas, including Sales, Finance, Operations, external partners, and customers.
• Ensure projects comply with regulatory and quality processes and follow Ascom SOP processes and related sub-processes.
• Plan and conduct projects according to established project management methods, principles, and frameworks.
• Create and maintain project documentation, including project plans, reports, KPIs, RAID logs, issue logs, and other required project records.
• Monitor project schedules, budgets, risks, and deliverables to support successful project controlling and economic target achievement.
• Manage change requests and contractual adjustments in collaboration with Sales and Legal.
• Conduct project reviews and identify opportunities to improve workflows, billing processes, project scopes, and business flow.
• Support continuous improvement by proactively identifying inefficiencies and contributing to practical process optimizations.

What Sets You Up For Success

• A degree in Healthcare, Business Administration, Project Management, or a similar field.
• Project management certification such as PRINCE2 Practitioner, PMP, IPMA Level B, Scrum, or similar is beneficial.
• 3–5 years of experience as a Project Manager in customer-facing technical projects.
• 3–5 years of experience in the IT, telecommunications, or healthcare sector.
• Strong knowledge of project planning, risk management, project scoping, and resource coordination.
• Experience using project planning and collaboration tools such as Jira, MS Project, SharePoint, ERP systems, ServiceNow, and D365.
• Foundational understanding of Work Breakdown Structure methodologies, project dependencies, dependency matrices, and schedule impact communication.
• Strong business acumen, with the ability to understand how project decisions impact revenue, margin, operational performance, and customer satisfaction.
• Ability to manage project-related commercial and legal topics in collaboration with appropriate stakeholders.
• Strong interpersonal, collaboration, conflict management, and customer focus skills.
• Ability to understand Ascom’s product portfolio, market dynamics, and relevant hardware and software solutions in the context of customer projects.
• Comfortable working across internal teams and external partners to align processes, resolve issues, and achieve business objectives.