Project Manager Repairs

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

About the Role

We are looking to hire a full-time Project Manager Repairs that will pursue and cultivate strong professional relationships with customers. Project Manager Repairs are responsible for professionally and effectively addressing customer concerns and following through to resolution.

Responsibilities

• Manage projects to provide customer service for our customers and support and direct the team as needed.
• Effectively communicate with homeowners and insurance adjusters.
• Act as secondary representative to clients.
• Provide metrics on revenue, costs, collections, and workload.
• Responsible for all collections on projects.
• Attend weekly WIP meetings.
• Ensure subcontractor invoices are turned in upon completion of their work.

Requirements

• Excellent command of MS Office and CRM Software.
• Knowledge of the Restoration and Construction industries is preferred.
• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.

Benefits

• Bonus/Commission
• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Company Phone
• Fuel card for work-related travel

Physical Environment

• Daily travel is required; must be able to commute daily to customer locations and on-site projects.
• May be in non-climate-controlled environments and may be in office environments.
• Noise level in the work environment can be moderate to loud.