Project Manager - Remote

About the role

The Project Manager – Implementations works closely with an experienced team of Med-Metrix Subject Matter Experts with operational expertise in both Healthcare Finance and Revenue Cycle Services to provide best-in-class service to customers. This role involves direct collaboration with clients to implement technology engagements.

Responsibilities

• Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks.
• Provide weekly status reporting to customers, management team, and internal staff.
• Manage multiple projects across different departments, ensuring all team members have the required information and resources to complete tasks effectively. Projects may include:
  • IT: FHIR connectivity, HL7
  • Application Configuration: Design, build, testing, training
  • Development: Application development for client onboarding
  • Coordination of outbound file requests to client and between multiple internal systems
• Proactively communicate and manage expectations by facilitating weekly calls, recording detailed meeting minutes, identifying next steps, and following up on all open activities until project completion.
• Lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.
• Ensure project deliverables are met timely and to the satisfaction of customers, adhering to Med-Metrix’s high-quality standards.
• Lead teams in high-priority risk situations by coordinating and instilling a sense of urgency across multiple internal and client cross-functional teams.
• Act as the point of escalation for critical implementation-related risks and facilitate their timely resolution.
• Outline project dependencies and sequence tasks to ensure smooth delivery.
• Support revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to keep projects on track.
• Perform other duties as assigned.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties.

Requirements

• Bachelor’s Degree in a related field (required).
• 3+ years of Project Management experience (required).
• Jira, Smartsheet, PMP, or Agile certification (e.g., CSM) is a plus.
• 2+ years of client-facing experience (required).
• Knowledge of fundamental project management principles.
• Ability to identify and assess issues, make recommendations, and drive resolution.
• Energetic with a strong desire to learn.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity, dependability, and a strong sense of urgency with a results-oriented mindset.
• Excellent written and verbal communication skills (required).

Working Conditions

• Willingness to work a flexible schedule and outside of normal business hours when needed.
• Occasional travel may be required.

Physical Demands

• Occasionally required to move around the work area; sit; perform manual tasks; operate tools and office equipment such as computers, peripherals, and telephones; extend arms; kneel; talk and hear.

Mental Demands

• Must be able to follow directions, collaborate with others, and handle stress.

Work Environment

The noise level in the work environment is usually minimal.