Project Manager - Professional Services

About the role

If you are seeking an opportunity to excel and learn in an open, professional, team-oriented environment and grow your career with an industry innovator, this is the team for you. As a Project Manager within the Healthcare Payments team at JPMorganChase, you will oversee implementation activities with InstaMed's Enterprise customers (Provider & Payer), including initiation, definition/planning, execution, and performance control. This role requires at least 5 years of experience managing technology projects in the healthcare and/or payments industry. The ability to learn and retain product knowledge is critical in this fast-paced healthcare technology environment.

Responsibilities

• Manage customer implementation projects effectively and expediently to ensure quality, on-schedule implementations.
• Partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer.
• Manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams.
• Create and document the scope of work, including business requirements, project plan, and status reporting for each project.
• Focus on continuous improvement, identifying opportunities for more effective ways of working and recommending solutions, both internally and to clients.
• Develop, maintain, and grow strong relationships with assigned client accounts and cross-department peers.
• Manage customer and partner risks and escalations to quickly address concerns during implementation.
• Coordinate and facilitate project meetings and working sessions with clients, relaying important information to appropriate teams.
• Monitor ongoing project status and communicate with clients and stakeholders to keep them updated.
• Manage customer expectations, negotiate solution options and constraints, and prepare clients for operational readiness.
• Coordinate relationship transition from implementation to business as usual.
• Travel to customer sites for onsite meetings as required (up to 20%).

Requirements

• Minimum 5 years of experience managing the delivery of technology projects within the healthcare and/or payments industry.
• Project management experience with the proven ability to manage projects in a fast-paced environment.
• Prior experience in a technology company.
• Bachelor's degree or higher.
• Strong understanding of the healthcare and/or payments industry.
• Excellent organizational skills in managing timelines of multiple implementations.
• Ability to rapidly understand the InstaMed Platform and solutions.
• Ability to acquire and apply new technical and industry knowledge quickly.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• PMP certification (preferred).

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.