Project Manager - Operations & Platform Specialist

Primary Responsibilities

• Platform Testing & Validation
• Execute end-to-end scenario testing for corporate travel bookings
• Validate platform functionality against real-world disruptions, complex routing, exchanges, and edge cases
• Design and run structured test cases for KAYAK and connected systems — smartflows, automation logic, and AI-assisted features
• Coordinate timing with tech teams before changes reach the floor
• Own go/no-go validation for platform changes and new feature releases
• Log outcomes, track defects to resolution, and surface delivery risk before it becomes one
• Cross-Functional Collaboration & Issue Resolution
• Work side-by-side with Deloitte, tech, operations, and external vendors to lead projects and quickly resolve issues
• Serve as the operations-side contact to KAYAK for change requests and platform behavior affecting service delivery
• Log platform issues, rank by operational impact, and drive them to resolution or a clear escalation decision — not just to the next status meeting
• Collaborate fluidly across team lines without needing a formal project structure
• GDS Execution, Technology & Documentation
• Execute GDS workflows hands-on with strong proficiency in Amadeus native commands, queue management, and complex ticketing and exchange scenarios
• Champion adoption of new technologies and tools, translating next-generation features into actionable testing criteria and support documentation
• Demonstrate tools for agents and operations staff directly
• Maintain meticulous organization of processes, workflows, and documentation — test logs, issue trackers, and handoff notes anyone can pick up without a walkthrough
• Provide direct operational support to the Director with minimal oversight

Requirements

• 5+ years in corporate travel operations, GDS-based ticketing, or travel technology support — ideally in a TMC environment
• Hands-on GDS experience with a strong preference for Amadeus native commands, queue management, and ticketing workflows
• Demonstrated experience in project management, product testing or QA for corporate travel technology, including smartflows, Compleat, and emerging AI technologies
• Deep understanding of both online and offline corporate travel operations: manual queue management, ticketing rules, and complex itinerary modifications
• Natural team player with a roll-up-your-sleeves mindset; strong organizational skills, clear communication that leads with operational impact, and comfort demonstrating new tools and AI-assisted features

IATA/UFTAA, Lean Six Sigma (Green Belt+), or ACP/CSM a plus

Start-up experience is a plus