Project Manager - Network Service Supp.

Job Summary

Prevost is seeking a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada. This role has no direct reports but carries high impact. Key responsibilities include driving financial success, analyzing and optimizing service and parts operations, building relationships, and elevating the team.

Responsibilities

• Drive Financial Success: Monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability.
• Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity.
• Strategic Partnership: Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans.
• Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department.
• Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.
• Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.
• Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.
• Network Engagement: Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working environment.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business or a related area and/or 10 years of relevant experience.
• Experience in a multi-site, dealer environment.
• Bilingual abilities (Spanish or French) are a plus.
• Ability to travel between USA and Canada, approximately 25% travel total.
• Proficient in Microsoft Office.
• Comfortable working in a matrix organization and managing multiple stakeholders.
• Self-motivated with the ability to work remotely, independently, and collaboratively.
• Analytical and detail-oriented with a strong commercial mindset.
• Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
• Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality.

Benefits

The base pay for this role is set at $110,000.00 - $130,000.00 annually, with additional benefits including competitive medical, dental, and vision insurance, generous paid time off, competitive matching retirement savings plans, a focus on professional and personal development through Volvo Group University, and programs that make today’s challenging reality of combining work and personal life easier. Prevost is an equal opportunity employer committed to diversity and inclusion.