Project Manager - ITSM

About the role

The Project Manager will manage IT projects through their full lifecycle, prepare project documents and artifacts, and facilitate the implementation of emerging technology projects.

Responsibilities

• Define requirements, capture technical work to be performed, monitor progress towards completion of the project objectives, and record lessons learned/retrospective information.
• Manage IT projects through the full lifecycle.
• Prepare project documents and artifacts.
• Conform to existing frameworks, policies, practices, and standards governing technology.
• Provide actionable advisory assessments highlighting solutions to problems encountered.
• Facilitate implementation of emerging technology projects and lead data gathering efforts.
• Cook up and facilitate project and stakeholder meetings including follow up on action items to drive completion.
• Work with technical staff and leaders to collect and analyze project data and translate it into project documentation and stakeholder briefings.

Qualifications

• Bachelor’s degree in a related field.
• US Citizenship required by government agency.
• PMP Certification required.
• Ability to communicate effectively both orally and in writing to customers, engineers, and leadership.
• Ability to comply with standards governing Change Management, Risk Management, and Cybersecurity.
• Experience creating communications, dashboards, information radiators, presentations, reports, and other supporting documents for technical and non-technical audiences.
• Experience managing enterprise IT projects, particularly demonstrating aptitude in providing planning, scheduling, and monitoring to drive large projects to completion.
• Knowledge of current industry best practices for managing projects.
• Experience with requirements elicitation.
• Experience with IT modernization, technology refresh, or cloud projects.
• Experience with assessing project deliverables for satisfaction of requirements.
• Experience with Microsoft Project and any of the following: Microsoft Planner, ClickUp, Jira, Asana, or Kanban Boards.
• Certification(s) PMI PMP Certification. Agile certification (PMI-ACP, DASM, CSM, CSP, or similar) is preferred.
• Certifications or comparable experience in ITSM, technology governance, or process improvement/quality is preferred.
• Advanced degree in Business Administration, Information Technology, Management Information Systems, Computer Science, or similar is preferred.

Benefits

• 15 days PTO including paid parental, military, and bereavement leave.
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year).
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan).
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums.
• 401(k) plan with a match that is 100% vested after you complete two years of service.
• FSA/DFSA/HSA flexible benefit plans.
• Annual Tuition & Professional Development Reimbursement benefit.

Pay

The likely salary range for this position is $127,000 - $175,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Schedule

Hybrid, Washington, DC