Project Manager I, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

About the role

Eurofins Environment Testing Southwest, Calscience is seeking a Project Manager I to work at our state-of-the-art Tustin Laboratory. The Project Manager I will collaborate with Account Managers (Sales), other Project Managers, and the Laboratory Director to communicate client expectations and address data or quality concerns. They are responsible for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. This role fosters and develops client relationships in support of the laboratory mission, demonstrates active leadership, and promotes the company vision.

Responsibilities

• Coordinate and manage clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities.
• Maintain customer database in LIMS and ensure projects are updated with accurate and useful information.
• Engage with assistance to ensure customer deliverables are achieved and develop teamwork.
• Interact with operations and sales staff cooperatively to improve and optimize workflow, project set-up and requirements, and client satisfaction.
• Accept more challenging assignments, complex or larger clients, and develop strong working relationships.
• Work with Project Manager Assistant to set up projects, bottle orders, and invoices.
• Sign final reports and coordinate with lab staff on incoming work.
• Demonstrate ongoing focus on client satisfaction by meeting expected turnaround times and managing personal backlog.
• Attend department meetings and participate fully.
• Engage with clients and aim to visit 1–2 clients quarterly.
• Conduct all activities in a safe and efficient manner aligned with company health and safety policy and Eurofins quality standards.
• Perform other duties as assigned.

Requirements

• 3–5 years of experience in Client Services.
• Minimum BS degree in a science field with at least 12 units of chemistry and/or biology coursework.
• Ability to demonstrate ongoing focus on client satisfaction and meet expected turnaround times.
• Demonstrated commitment to availability to clients through presence and timely response.
• Ability to work with Account Managers (Sales), other Project Managers, and the Laboratory Director to communicate client expectations and data or quality concerns.
• Basic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements.
• Basic understanding of the laboratory business and inter-departmental relationships.
• Requires judgment or initiative in resolving issues and making recommendations.
• Requires excellent verbal and written communication skills.
• Requires attention to detail and good documentation skills.
• Must have computer skills (Word, Excel) and office-related skills.

Pay

The compensation range for this position is $70,304 – $75,000 per year, depending on level of experience.

Schedule

Position is full-time and candidates must be able to work Monday–Friday, 8:30 am–5:30 pm, with possible weekends as needed.