Project Manager - Field Support (50% Travel)

Job Summary

About the role

We’re seeking a Project Manager who is passionate about delivering creative, effective solutions tailored to each partner’s needs. You’ll manage your own book of business, oversee new location openings, solve unique challenges, and drive the success of your partners.

Responsibilities

• Be the face of CNA on-site: Function as the CNA representative during selected deliveries on-site at the customer’s location
• Finish well: Complete project walkthroughs and punch list reviews to ensure successful project completion
• Build strong, solution-focused customer relationships: Partner with customers to identify tailored solutions that drive revenue growth and profitability. Develop trusted relationships with key stakeholders through clear communication, responsiveness, and proactive support
• Oversee end-to-end project coordination: Manage timelines, logistics, and communications across internal teams, customers, and third-party partners (e.g., warehouses and installers) to ensure seamless execution and successful project delivery
• Leverage product knowledge and clear communication: Act as a knowledgeable resource for customers and internal teams, providing expert guidance on kitchen equipment and supply needs and project logistics
• Think critically and solve problems proactively: Anticipate challenges and develop practical, customer-focused solutions by analyzing project needs and identifying opportunities for improvement
• Use data to inform decisions: Gather, interpret, and act on data to make well-informed project recommendations and continuously improve outcomes
• Champion operational excellence: Identify and implement process improvements that increase team efficiency and elevate the customer experience
• Maintain organized, transparent project tracking: Use project management tools (e.g., Asana, SharePoint, Loop) to ensure up-to-date documentation, task visibility, and data quality across all stages of the project
• Collaborate across teams for brand success: Work cross-functionally with teams like Logistics, Data & Analytics, Account Management, Sales, and Platform to deliver a cohesive and impactful experience for our partner brands

Requirements

• Minimum of 2 years of professional experience
• Strong candidates can come from many backgrounds, such as: Teaching or education, Customer service or retail, Entrepreneurship or small business ownership, Hospitality or food service, Nonprofit or community work, Operations, Logistics, Event planning or coordination

Qualifications

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Skills

• Sweat the details and love solving problems with logic, creative thinking, and data
• Think critically and act decisively when new challenges arise
• Communicate clearly — whether it’s with teammates, partners, or customers
• Stay calm and empathetic when things get messy (because sometimes they do!)
• Bring a team-first mindset and intrinsic motivation for excellence
• Take initiative and hold yourself accountable for results
• Get energized when you find a problem — because that means you get to fix it!
• You love finding ways to bring improvements in efficiency or service
• Embrace technology and are quick to learn new systems
• Thrive in a flexible, fast-changing environment

Benefits

• MedicalVision
• Dental
• PPO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices