Project Manager - Contents - Raleigh, NC

Job Description

The Contents Project Manager oversees the day-to-day execution of contents projects in the field and at the warehouse, including pack-out, cleaning, inventory, storage, and pack-back of customer belongings.

Reporting to the Contents Operations/Production Manager, this is a lead role responsible for directing crews on assigned jobs, ensuring work is performed carefully, accurately, and to SERVPRO quality standards, and providing hands-on guidance and feedback to technicians.

Primary Responsibilities

• Oversee the day-to-day execution of assigned contents projects from pack-out through pack-back.
• Provide clear direction, guidance, and real-time feedback to contents crews and technicians.
• Establish efficient job flow, set up staging areas, and coordinate the requirements for each job.
• Perform and oversee pack-out, inventory, cleaning, storage, and pack-back of customer belongings.
• Avoid accuracy documentation, photography, labeling, and tracking of all customer contents.
• Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
• Maintain production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
• Identify safety hazards, communicate them, and enforce all safety procedures on the job site and in the warehouse.
• Review and ensure complete, accurate job file and inventory documentation.
• Communicate professionally with customers, adjusters, and other stakeholders regarding their belongings.
• Monitor and control job costs, labor time, and material usage on assigned projects.
• Ensure proper care, protection, and maintenance of equipment, tools, vehicles, and storage areas.
• Resolve day-to-day production issues quickly and escalate concerns to the Operations/Production Manager as needed.
• Ensure job sites and storage areas are left clean, secure, and orderly.
• Support the training and development of technicians by demonstrating best practices and sharing knowledge.

Position Requirements

• Prior contents/restoration experience, including experience leading or directing a crew, preferred.
• Strong attention to detail and knowledge of contents handling, inventory, and cleaning processes.
• High school diploma/GED required.
• IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead and direct crews on the job site and provide constructive day-to-day feedback.
• Docusketch experience preferred.
• Valid driver's license, approved by our insurance company, required.
• Ability to travel locally or out of state when necessary.
• Must be able to work in person and travel to job sites as needed.
• Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Benefits

• 401(k) 3% Match
• Health, Dental, Vision insurance
• Vacation