Project Manager - Client Stewardship

The Role

The Account Manager serves as the primary relationship owner for assigned clients, ensuring a positive client experience and long-term account health. This role is responsible for understanding client needs, maintaining awareness of contractual commitments, identifying potential risks, and fostering strong communication between clients and internal teams.

Unlike a project management role focused on day-to-day execution, the Account Manager takes a higher-level view of the client relationship focusing on satisfaction, alignment, strategic planning, and long-term partnership growth.

What Your Day Will Look Like

• Serve as the primary point of contact and trusted advisor for assigned client accounts.
• Build and maintain strong, long-term client relationships based on trust, transparency, and accountability.
• Develop a deep understanding of client contracts, scopes of work, service expectations, and business objectives.
• Facilitate regular client meetings, executive check-ins, and business reviews to ensure alignment and satisfaction.
• Monitor account health, client feedback, and potential risks, proactively addressing concerns before they escalate.
• Collaborate with internal leadership, project teams, and support functions to ensure client expectations align with service delivery.
• Communicate client feedback and opportunities for improvement to internal stakeholders.
• Support contract renewals, account growth opportunities, and strategic planning efforts.
• Maintain accurate documentation of account history, key decisions, and client preferences.
• Partner with finance and operations teams regarding forecasting, invoicing, and contract-related discussions.
• Advocate for both the client and internal teams by balancing expectations, capacity, and contractual commitments.
• Able to travel approximately 25% to foster strong client partnerships, support key meetings, and maintain account success.

Requirements

• Essentials To Succeed:
• Bachelor's degree and at least 5 years of experience in the electric utility industry.
• Demonstrated success managing client relationships and serving as a trusted business partner.
• Strong understanding of contracts, scopes of work, service agreements, and client expectations.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations, build consensus, and influence without direct authority.
• Strong organizational skills with the ability to manage multiple priorities and stakeholders.
• Experience using Microsoft Office applications including Outlook, Teams, Excel, Word, and SharePoint.
• Valid driver's license.

What Will Make You Stand Out

• Experience supporting utility clients, capital programs, or regulated industries.
• Familiarity working alongside project managers, project controls, or service delivery teams.
• PMP, CAPM, contract management, client relationship management, or leadership training.
• Experience presenting to executive-level stakeholders and facilitating strategic discussions.