Project Manager, Client Services

About the role

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role? Project Managers assist with the management of eDiscovery cases by driving work through various operational departments to meet litigation project requests. This includes creating work orders for tasks associated with data intake, culling, processing, hosting and production and completing quality checks to ensure the accuracy and completeness of work product before it is released to clients.

Responsibilities

• Maintain a good understanding of eDiscovery, market competitors and the tools used to support the industry
• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows
• Communicate proper expectations for scope and deadlines to internal and external stakeholders
• Manage the pod’s work request queue
• Participate in process improvement initiatives as identified by pod leaders
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree (Masters or JD a plus)
• 4+ years of work experience with at least two years of eDiscovery experience
• Relativity experience required
• PMP certification a plus

Skills

• Strong analytical and logical skills
• Strong project management skills including the ability to interpret a variety of instructions provided in written or oral form
• Flexibility and adaptability to handle a changing and growing workload

Benefits

• Medical, dental, vision insurance
• 401k with company match
• Life & AD&D, short and long-term disability
• Telemedicine and other wellness plans
• Generous Flexible PTO program and paid volunteer days
• Voluntary insurance plans: accident, hospitalization, critical illness, pet insurance

Pay

This role will be eligible to participate in an annual bonus or incentive program. Salary may be tailored based on specific skills and experience, geographic location, and other relevant factors.

Schedule

Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends).