Project Manager - Client Services

About the role

In this position you will interact on a daily basis with Clients, Sales, and multiple internal departments to ensure our Clients' needs are met. The primary objective is to provide outstanding customer service while guiding projects efficiently through the project lifecycle as high-quality deliverables are provided.

The role requires a strong sense of accountability, a quality-first mindset, strong interpersonal skills, attention to detail, good organizational skills, a positive attitude, and adaptability and flexibility.

Responsibilities

• Coordinate with the Client, Sales, and Quotation Services to ensure the project details outlined in the Request for Quote are sufficiently captured.
• Collaborate with internal Subject Matter Experts to develop robust project plans designed to exceed Client expectations.
• Review the project plan with the Client to ensure alignment on the proposed path forward.
• Coordinate material procurement and project initiation to support the project plan.
• Routinely communicate project status to the Client during project execution to ensure alignment throughout the process.
• Address any project issues by coordinating project meetings and driving resolution using a risk-based approach.
• Ensure all action items are properly documented, assigned, and efficiently acted upon.
• Make certain high-quality deliverables are prepared in accordance with the agreed project scope and delivered to the Client on time or ahead of schedule.

Schedule

The hours for this position are 8:30 AM - 5:00 PM EST or 11:30 AM - 8:00 PM EST.

Requirements

• Bachelor’s degree in Chemistry, Biology, or related scientific discipline.
• Minimum of 2 years as a Project Manager in the pharmaceutical and/or medical device industry.
• Knowledge of cGMPs and related compliance regulations and guidances is a plus.

Skills

• Demonstrate competency in planning, project management, and organization with the capability to lead multiple activities while maintaining a focus on quality.
• Excellent interpersonal skills.
• Ability to work effectively both as a team player and independently.
• Detail-oriented with strong follow-through in a timely manner.
• Self-motivated with a positive attitude.
• Desire to learn new concepts, systems, processes, tools, and techniques.
• Willingness to implement and drive change.